Workplace Operations Specialist
Confirmed live in the last 24 hours

10,001+ employees

Ridesharing app
Company Overview
Lyft's mission is to improve people's lives with the world's best transportation. The company operates a mobile platform for the ridesharing of cars, bikes, and scooters and serves over a million rides per day.

Company Stage

Series I

Total Funding





San Francisco, California

Growth & Insights

6 month growth


1 year growth


2 year growth

Toronto, ON, Canada
Experience Level
Desired Skills
Customer Service
Operations & Logistics
Customer Success & Support
  • Be aligned with Lyft's Core values: Make it Happen, Uplift Others and Be Yourself
  • A passion for facilitating an overall positive employee experience through ongoing operational support
  • 3+ years of customer service experience
  • 1+ years of Office experience
  • Possess the ability to remain agile and multi-task effectively in a fast paced environment
  • A passion for managing an overall positive employee experience through ongoing operational support
  • Strong ability to manage competing priorities and projects
  • Strong interpersonal and communication skills, with the ability to build relationships across departments, work collaboratively, and manage conflict constructively including but not limited to emergency situations
  • Capable of prioritizing tasks/duties as assigned and delegating tasks as needed
  • Be the face of the Workplace Operations team, providing first class customer service for Lyft team members based in and visiting the office
  • Manage facility related vendor relationships (e.g. janitorial, furniture, food/beverage, plants, etc.). Heavily involved in the RFP/SOW process for potential vendors alongside Workplace Operations Leadership
  • Act as the primary point of contact for relationship with property management and landlord; communicating when facility related concerns arise
  • Coordination of facility maintenance/small tenant improvement projects as necessary. Work alongside Workplace Operations Manager and other internal stakeholders to complete IT projects
  • Manage inventory of all Workplace supplies and place orders as needed
  • Manage Zendesk ticket workflows to field & resolve inbound Workplace requests & inquiries, maintaining SLA and priority ranking; escalating to Workplace Operations Leadership as needed
  • Manage incoming and outgoing mail/shipment process
  • Partner with PBP, EBPs, and IT teams to assist with onboarding and offboarding tasks for new and departing team members
  • Partner with leadership on site to provide facilities support for Lyft events
  • Pitch in when necessary; supporting all Lyft locations and Workplace Operations team members in a variety of tasks. No job is too big or too small
  • Other site specific duties required by the property(s)
  • Support the Workplace Operations leadership in additional duties as necessary