Site Quality Leader

Job Title:

Site Quality Leader

Summary:

In this role, you will be accountable for leading all aspects of plant quality at the Waterford site, ensuring the timely release of raw materials, intermediates, and finished products while maintaining the highest standards of compliance, safety, and operational excellence.
You will drive the standardization of quality processes across the site and embed a proactive, customer-focused quality culture within laboratory and production environments. As a key member of the site leadership team, you will partner cross-functionally to align quality with safety, production, and business performance objectives.
Beyond operational oversight, you will champion continuous improvement—elevating quality from a requirement to a competitive advantage. By setting clear expectations, modeling accountability, and fostering collaboration, you will strengthen a culture where quality is deeply integrated into daily operations and long-term decision-making.
You will ensure ongoing alignment with regulatory requirements, customer expectations, and enterprise quality standards, while building capability across teams to consistently deliver high-quality outcomes that support innovation and sustainable growth.

Please note that this role requires on-site presence five days per week, Monday through Friday.

Relocation benefits are available.

Responsibilities Include:

• Drive a zero-accident safety culture across the quality control laboratories.

• Lead and develop the site quality organization. Ensure completion of required training and champion employee development.

• Oversee site Quality Control laboratories, including safety exposure reduction, testing, and release of raw materials, intermediates, and final products

• Partner with site leadership team and the global operational quality team to establish long-term quality initiatives.

• Optimize QC processes with automated and online analytics for time-critical results.

• Ensure strong collaboration between QA and QC teams.

• Analyze product quality trends and implement proactive improvement measures (quality and cost).

• Collaborate across departments to identify and implement quality improvement projects to improve quality performance and customer satisfaction.

• Develop and implement initiatives to foster a proactive quality culture at the site across all levels.  Implement initiatives

• Support and implement EHS, 5S, and continuous improvement programs.

• Work closely with regional business teams to hear the voice of the customer and work through these teams to establish relationships with key customers to improve customer experience.

• Drive customer complaint resolution to ensure the customer receives feedback quickly and receives a true root cause with corrective actions that will prevent recurrence.  Implement and verify corrective actions for customer complaints and internal defects.

• Complete and/or elevate Complaint Credit Note DOA approval requests as needed

• Maintain ISO 9001 systems or other business-required quality standards and effectively manage related audits, both internal and external

• Coordinate the site’s shelf-life extension and Quality Waiver processes

• Identify and execute investment projects for quality improvement and QC upgrades/replacements (QC equipment, online measurements, AI, digital solutions).

• Ensure successful preparation and completion of customer audits at the site.  Ensure lunch and learns or other interactions are organized for a broad range of employees (both function and level) when customers are on site.

• Support Supplier Quality by ensuring all vendor non-conformances are identified and submitted via the site’s Supplier Corrective Action Request (SCAR) system

• Utilize SQC data to proactively evaluate finished goods for changes.  Implement a system to incorporate SQC into the release of key finished goods to ensure consistent quality performance.

• Conduct Quality Forward Looks (QFL’s) to proactively review key products and identify opportunities for improvement.

• Conduct Quality Risk Assessments (QRAPs) on all existing plant processes as well as for New Product Introductions (NPI’s) and New Product Translations (NPTs) to ensure production processes are designed to produce consistent high-quality products.

• Conduct investigations for significant and major quality incidents to identify root cause, corrective actions, and preventative actions.  Report out to the appropriate level of the organization and share with other sites for cross-site learnings.

• Review New Product Introductions (NPI’s) and New Product Translations (NPT’s) to ensure proper QC testing capability and capacity exists.  Work with the plant operations team to ensure the quality of new products is in control.

• Ensure a management of change (MOC) process is utilized for operational or quality control changes which could impact quality and/or testing.  Review/approve MOC’s and issue customer notifications (PCNs) according to our global standards and customer agreements.  

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Qualifications:

The following are required for the role

• 7 years of leadership experience in a processing industry 

• Working knowledge of general and cost accounting principles 

• B.S. in Engineering, Business, Science, Math, or related field, or an equivalent combination of education and experience

• Prior experience implementing or working in LEAN operations structures

• Ability to present comfortably to the highest levels of the organization, including the ability to relate the material to the audience with relevant examples and analogies

• Strong analytical and problem-solving skills

• Proven ability to drive culture change

The following are preferred for the role

• 10 years of leadership experience in the Chemical Processing industry

• Lean Six Sigma project management (DMAIC), coaching/mentoring, with quantifiable growth/process/operational improvements

• Experience influencing large complex manufacturing organizations of 300+

• Excellent understanding of Microsoft business software, SAP, Minitab, process historian software, or similar programs

• History of direct customer interactions

• Experience in AS9100, NADCAP, IATF, or other certifications

What We Offer:

Base Pay Range: $131,500 - $193,050

The actual salary offered is determined by factors including but not limited to education, experience, skill sets, and geography. Local geographic pay differentials may not be reflected in the above pay range and will be discussed with you by a member of the HR team when applicable. If you are interested in this position, we’d ask that you apply! #BePartoftheSolution

Additionally, this role is eligible for incentive or sales variable compensation payments. The amount of these incentives is based on the terms of the Company's incentive plans, the Company's financial performance, and/or individual employee job performance. 

At Momentive, compensation is one part of your overall package. We offer a fantastic variety of total rewards and development programs to support your unique needs for overall well-being and personal career aspirations.  

• Health, dental & vision insurance, including critical illness coverage and optional orthodontia coverage. 

• Paid parental leave for the birth of a child; adoption and surrogacy reimbursement.  

• Short term disability with 100%  base salary coverage. 

• Company funded counseling (EAP) and assistance finding care for children, parents, or pets. 

• 25 days of Paid Time Off (PTO) plus paid holidays. Additional time off with years of service. 

• 401k savings plan with 5% employer match plus additional contribution based on years of service. 

• Student debt pay-off program. 

• Professional development programs and courses. 

• Wellness programs and financial education. 

Refer to the Hiring Process tab on our Careers page for a detailed description of the physical job requirements and location details for candidates considering relocation. 

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