Full-Time
Operations Training Manager
LightEdge Solutions
201-500 employees
Secure hybrid IT infrastructure and services
No salary listed
Austin, TX, USA
In Person
The posting also lists Des Moines and Kansas City as possible work locations.
Bachelor's
 Training (1) |
|---|
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- Experience designing and delivering technical training for IT operations, infrastructure, engineering, or comparable technical teams.
- Experience leading, coaching, or managing trainers, technical writers, instructional designers, or other learning professionals.
- Experience establishing team goals, managing workloads, conducting performance discussions, and developing employees.
- Experience with instructional design, training needs analysis, skills gap assessment, and learning evaluation.
- Strong presentation, facilitation, written communication, and stakeholder-management skills.
- Ability to explain complex technical and non-technical processes clearly to varied audiences.
- Experience creating and maintaining technical documentation, knowledge articles, training videos, curriculum, instructor guides, or similar learning content.
- Experience administering and maintaining a Learning Management System, including course setup, enrollments, permissions, reporting, learning paths, and content publishing.
- Experience with knowledge management, workflow, project management, or learning platforms.
- Demonstrated technical Operations experience and an understanding of technical problem resolution.
- Experience using generative artificial intelligence tools to support training content creation, evaluation, instructional design, or feedback analysis with sound judgment and human review.
- Own onboarding and continuing-education programs for Operations teams, from needs analysis through delivery and evaluation.
- Design and facilitate technical training, workshops, refresher courses, and hands-on learning experiences.
- Create and maintain technical documentation and curricula, including knowledgebase articles, training videos, instructor guides, and live training templates.
- Assess individual and team skill gaps and develop targeted training plans and career development resources.
- Build standardized training frameworks, learning paths, assessments, and qualification programs.
- Maintain a consistent training experience across teams, locations, schedules, and operational functions.
- Administer and maintain the Learning Management System, including courses, enrollments, learning paths, permissions, reporting, and content publishing.
- Lead, coach, and develop Technical Trainers, Technical Writers, and other training contributors.
- Establish team goals, performance expectations, delivery standards, and quality measures.
- Conduct regular one-on-one meetings, team meetings, performance discussions, and development conversations.
- Provide ongoing feedback, recognition, coaching, and accountability to support individual and team success.
- Manage training workload, capacity planning, project assignments, and delivery priorities.
- Coordinate training calendars, facilitator assignments, curriculum development, and content-production schedules.
- Identify skill gaps within the training team and create opportunities for professional growth and cross-training.
- Participate in recruiting, interviewing, onboarding, and succession planning for training team members.
- Lead Technical Trainer and Technical Writer work using Agile/Scrum practices and clearly defined goals.
- Partner with technical and business stakeholders to keep training aligned with process changes, technology updates, operational requirements, and customer-impact priorities.
- Lead regular planning, status, and tactical meetings to review training priorities, open deliverables, risks, dependencies, and performance.
- Gather feedback from learners, instructors, managers, and stakeholders to improve training effectiveness.
- Track training completion, assessment results, time to productivity, content quality, and other performance indicators.
- Use training and operational data to identify trends, recommend improvements, and measure program effectiveness.
- Maintain PHP-based training or operational applications when assigned, including troubleshooting, configuration, content or code updates, testing, and release coordination.
- Use artificial intelligence tools responsibly for content creation, instructional frameworks, assessments, scenario development, feedback analysis, and quality improvement with appropriate human review.
- Instructional design and technical facilitation.
- Training team leadership and employee development.
- Learning measurement and performance improvement.
- Learning Management Systems.
- Knowledge-management platforms.
- ServiceNow and related workflow platforms.
- Agile/Scrum practices.
- ChatGPT, Claude, or comparable generative artificial intelligence tools.
- PHP and web development.
- Windows, Linux, AIX, and Power IBM i.
- Citrix and VMware.
- Cisco switching and routing.
- IPAM, NetBox, or Infoblox.
- Fortinet or Palo Alto firewalls.
- Monitoring platforms such as Nagios, Blue Matador, SolarWinds, or ScienceLogic.
- Backup and recovery platforms such as Veeam, Commvault, Zerto, or VCDA.
- Storage platforms such as Pure, IBM, NetApp, or Dell Technologies.
LightEdge Solutions provides hybrid IT infrastructure services focused on security and compliance. Its core offerings include secure colocation, a high-performance private cloud, and easy integration with hyperscale cloud platforms such as AWS, enabling a resilient, end-to-end IT environment. The company emphasizes physical security and cyber defense to protect client assets continuously, and offers professional cloud services to guide customers through their cloud journeys—from strategy evaluation to implementation, testing, and ongoing security management. It also provides managed services that augment a client’s internal IT team for hardware, software, and cloud environments, and collaborates with partners like Nutanix to build and deliver modern hybrid cloud infrastructure. Overall, LightEdge aims to help businesses run secure, compliant, and flexible IT operations with trusted, expert support.
Company Size
201-500
Company Stage
Growth Equity (Venture Capital)
Total Funding
$5M
Headquarters
Des Moines, Iowa
Founded
1996
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Simplify's Take
What believers are saying
- May 2026 Kansas City acquisition arrived 100% pre-leased, proving immediate demand.
- Lightedge completed Connectria in 2024, reaching 18 data centers and 1,700 customers.
- 2026 hiring remained active, with 78 postings and expanded roles in AI and IBM Power.
What critics are saying
- Lightedge's 534-person workforce shrank 2.7% year over year by March 2026.
- Ames paused data-center development until May 1, 2027, slowing expansion prospects.
- Broadcom and IBM can disintermediate Lightedge if they sell direct to enterprises.
What makes LightEdge Solutions unique
- Lightedge pairs Tier III colocation, private cloud, and IBM Power depth across 12 markets.
- March 2026 VCF 9.0 deployment made Lightedge an early Broadcom Pinnacle managed-service provider.
- May 2026 PowerVS integration gave IBM i and AIX customers one hybrid-cloud control plane.
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Benefits
Professional Development Budget
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↓ -1%2 year growth
↑ 7%Lightedge, operator of the United States' largest private IBM Power Cloud by number of LPARs, has integrated IBM Power Virtual Server (PowerVS) into its hybrid cloud offering. The expansion enables IBM i and AIX customers to access infrastructure across private, hybrid and public cloud environments through a single provider. PowerVS is IBM's cloud-based infrastructure service delivering Power hardware performance with on-demand service in IBM Cloud. Lightedge will now support workloads across its private IBM Power environment and IBM Cloud via PowerVS, handling strategy, migration, management and optimisation. The integration eliminates complexity for organisations managing IBM Power environments across multiple platforms. Lightedge's offering includes end-to-end managed services, disaster recovery and seamless integration with IBM Cloud services, including AI capabilities via IBM Watsonx.
Lightedge expands Kansas City footprint with acquisition of 3MW Tier III data center. May 01, 2026, 10:00 ET Fully Pre-Leased and ROFR'd Facility Signals Lightedge's Deepening Commitment to the Kansas City Market DES MOINES, Iowa, May 1, 2026 /PRNewswire/ - Lightedge, a leading provider of secure hybrid cloud and colocation solutions, today announced the acquisition of a 3 megawatt (MW), Uptime Institute Tier III certified data center in Kansas City, Missouri. The turnkey facility, a net-new addition to Lightedge's Kansas City presence, arrived fully pre-leased and with Rights of First Refusal (ROFR) already in place, underscoring the region's extraordinary demand for enterprise-grade infrastructure and Lightedge's ability to move quickly to meet it. The acquisition adds meaningful powered capacity to Lightedge's existing Kansas City footprint and continues the company's pattern of disciplined, market-driven growth, bringing world-class infrastructure to the enterprises that need it most, in the markets where Lightedge already has deep roots. "Kansas City is a critical market for Lightedge and for our customers. The demand we are seeing from enterprises across the region is exceptional, and this facility was fully committed before we even opened the doors. That tells you everything you need to know about the health of this market and the trust our customers place in us. We are proud to deepen our commitment here and continue delivering the infrastructure, compliance posture, and operational excellence Kansas City businesses depend on." - Rob Carter, Chief Executive Officer, Lightedge A Turnkey, Tier III Facility Built for Enterprise Demands The newly acquired Kansas City data center is Uptime Institute Tier III certified, delivering concurrent maintainability and N+1 or 2N redundancy across power, cooling, and networking. As a turnkey facility, the site required no capital buildout upon acquisition, and Lightedge customers can take advantage of the expanded capacity immediately. Key facility attributes include: * 3MW of critical IT load capacity * Uptime Institute Tier III Design Certification: concurrent maintainability and redundant distribution paths * Turnkey readiness: fully operational upon acquisition with no retrofitting required * 100% pre-leased at acquisition with Rights of First Refusal (ROFR) in place for all tenants * Dual utility feeds and independent distribution paths supporting always-on operations * Enterprise-grade physical security and environmental controls As with all Lightedge facilities, the company will deploy its full portfolio of compliance certifications and managed services capabilities at the Kansas City site, including HIPAA, HITRUST, SOC 1 & 2, PCI DSS, ISO 27001, NIST, and more, enabling customers in highly regulated industries such as healthcare, financial services, insurance, and government to operate with confidence. Doubling Down on Lightedge's Core Footprint This acquisition is not about planting a flag in a new geography. It is about serving Kansas City customers better and at greater scale. Kansas City is home to a vibrant and growing concentration of financial services firms, insurance companies, healthcare organizations, and logistics providers, all of which require the security, redundancy, and compliance depth that Lightedge brings to every facility it operates. This announcement follows a period of sustained expansion for Lightedge. In early 2024, the company entered the Minneapolis market with the acquisition of a 76,000-square-foot, 3.6 MW Tier III data center in Chaska, Minnesota. Later in 2024, Lightedge acquired Connectria, one of the world's largest IBM Power Systems cloud hosting providers and an AWS Premier Tier Services partner, adding six data center locations to its portfolio. Lightedge also renewed 10 compliance certifications and added three new ones, CJIS, ITAR, and ISO 27701, furthering its position as the compliance leader among mid-market infrastructure providers. Since GI Partners' investment in Lightedge in 2021, the company has now made five acquisitions, added multiple data centers across its footprint, expanded network capacity tenfold, and upgraded its cloud portfolio, all with an eye toward delivering the most secure, compliant, and reliable infrastructure available to enterprises in the markets it serves. About Lightedge Founded in 1996 and headquartered in Des Moines, Iowa, Lightedge is a leading provider of secure hybrid cloud, colocation, and managed services. Lightedge owns and operates purpose-built data centers across the United States, serving enterprises in highly regulated industries including healthcare, financial services, insurance, manufacturing, and government. Backed by GI Partners, Lightedge delivers best-in-class infrastructure with an industry-leading compliance portfolio and a deep commitment to the communities and markets it serves. For more information, visit www.lightedge.com. SOURCE Lightedge
Lightedge expands Kansas City footprint with acquisition of 3MW Tier III data center. 0 3 minutes read Fully Pre-Leased and ROFR'd Facility Signals Lightedge's Deepening Commitment to the Kansas City Market DES MOINES, Iowa, May 1, 2026 /PRNewswire/ - Lightedge, a leading provider of secure hybrid cloud and colocation solutions, today announced the acquisition of a 3 megawatt (MW), Uptime Institute Tier III certified data center in Kansas City, Missouri. The turnkey facility, a net-new addition to Lightedge's Kansas City presence, arrived fully pre-leased and with Rights of First Refusal (ROFR) already in place, underscoring the region's extraordinary demand for enterprise-grade infrastructure and Lightedge's ability to move quickly to meet it. The acquisition adds meaningful powered capacity to Lightedge's existing Kansas City footprint and continues the company's pattern of disciplined, market-driven growth, bringing world-class infrastructure to the enterprises that need it most, in the markets where Lightedge already has deep roots. "Kansas City is a critical market for Lightedge and for our customers. The demand we are seeing from enterprises across the region is exceptional, and this facility was fully committed before we even opened the doors. That tells you everything you need to know about the health of this market and the trust our customers place in us. We are proud to deepen our commitment here and continue delivering the infrastructure, compliance posture, and operational excellence Kansas City businesses depend on." - Rob Carter, Chief Executive Officer, Lightedge A Turnkey, Tier III Facility Built for Enterprise Demands The newly acquired Kansas City data center is Uptime Institute Tier III certified, delivering concurrent maintainability and N+1 or 2N redundancy across power, cooling, and networking. As a turnkey facility, the site required no capital buildout upon acquisition, and Lightedge customers can take advantage of the expanded capacity immediately. Key facility attributes include: * 3MW of critical IT load capacity * Uptime Institute Tier III Design Certification: concurrent maintainability and redundant distribution paths * Turnkey readiness: fully operational upon acquisition with no retrofitting required * 100% pre-leased at acquisition with Rights of First Refusal (ROFR) in place for all tenants * Dual utility feeds and independent distribution paths supporting always-on operations * Enterprise-grade physical security and environmental controls As with all Lightedge facilities, the company will deploy its full portfolio of compliance certifications and managed services capabilities at the Kansas City site, including HIPAA, HITRUST, SOC 1 & 2, PCI DSS, ISO 27001, NIST, and more, enabling customers in highly regulated industries such as healthcare, financial services, insurance, and government to operate with confidence. Doubling Down on Lightedge's Core Footprint This acquisition is not about planting a flag in a new geography. It is about serving Kansas City customers better and at greater scale. Kansas City is home to a vibrant and growing concentration of financial services firms, insurance companies, healthcare organizations, and logistics providers, all of which require the security, redundancy, and compliance depth that Lightedge brings to every facility it operates. This announcement follows a period of sustained expansion for Lightedge. In early 2024, the company entered the Minneapolis market with the acquisition of a 76,000-square-foot, 3.6 MW Tier III data center in Chaska, Minnesota. Later in 2024, Lightedge acquired Connectria, one of the world's largest IBM Power Systems cloud hosting providers and an AWS Premier Tier Services partner, adding six data center locations to its portfolio. Lightedge also renewed 10 compliance certifications and added three new ones, CJIS, ITAR, and ISO 27701, furthering its position as the compliance leader among mid-market infrastructure providers. Since GI Partners' investment in Lightedge in 2021, the company has now made five acquisitions, added multiple data centers across its footprint, expanded network capacity tenfold, and upgraded its cloud portfolio, all with an eye toward delivering the most secure, compliant, and reliable infrastructure available to enterprises in the markets it serves. About Lightedge Founded in 1996 and headquartered in Des Moines, Iowa, Lightedge is a leading provider of secure hybrid cloud, colocation, and managed services. Lightedge owns and operates purpose-built data centers across the United States, serving enterprises in highly regulated industries including healthcare, financial services, insurance, manufacturing, and government. Backed by GI Partners, Lightedge delivers best-in-class infrastructure with an industry-leading compliance portfolio and a deep commitment to the communities and markets it serves. For more information, visit www.lightedge.com. SOURCE Lightedge 7 minutes ago 8 minutes ago 22 minutes ago
Lightedge, a Broadcom VMware Cloud Service Provider Pinnacle partner, has become one of the first providers globally to deploy VMware Cloud Foundation 9.0 as a fully managed service. The Des Moines-based company is operationalising VCF 9.0 to accelerate enterprise adoption of modern private cloud infrastructure. VCF 9.0's unified architecture combines compute, networking, storage and cloud management on a single platform. Lightedge delivers this as a turnkey managed service, enabling enterprise IT teams to focus on applications rather than platform lifecycle management. The service offers measurable improvements including up to 10x administrator productivity gains, 38% lower memory and server total cost of ownership, and 34% reduction in storage costs. Lightedge provides managed VCF services across hosted infrastructure, edge deployments and hybrid architectures, serving clients in healthcare, financial services, manufacturing and government sectors.
DES MOINES, Iowa, Oct. 16, 2024 /PRNewswire/ - Lightedge, the leading provider of hybrid infrastructure solutions, is proud to announce the launch of its groundbreaking Infrastructure-as-a-Service (IaaS) solution.