Associate Client Manager

Company:

Description:

Associate Client Manager – Employee Health & Benefits

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 9,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Associate Client Manager at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As our Associate Client Manager on the Employee Health & Benefits team, you’ll:

• Independently coordinate annual enrollment and communication projects, including the creation of employee communications (memos, newsletters, benefit guides, legal notices, PowerPoint slides) while overseeing and modifying open enrollment timelines. Adapt materials for COBRA, New Hire, and various classes/divisions.
• Manage printing, material assembly, and delivery of enrollment materials, and guide language translation services as needed.
• Develop content and scripts recording presentations (narrated PowerPoint) for annual enrollment and new hire orientations.
• Review Benefit Administration System input documents for accuracy, perform system testing, and communicate updates to vendors.
• Prepare and present communication deliverables to clients based on specific communication plans and lead group employee open enrollment meetings, both on-site and virtually.
• Respond to client inquiries and provide support, including addressing complex claims, billing, and administrative issues, while managing the open enrollment process and performing group installations.

• Coordinate carrier/vendor changes and management, including the review and submission of agreements and contracts.
• Secure and verify the accuracy of vendor documents (booklets, contracts, agreements) and prepare Wrap documents and Summary Plan Descriptions (SPDs).
• Request and review 5500 schedules from carriers, ensuring timely submission to clients or preparers.
• Collaborate with vendors and clients to resolve routine service issues (ID cards, eligibility, claims, billing) and address complex issues directly, maintaining documentation.
• Develop and expand knowledge of client welfare benefit plans and compliance regulations through direct client interactions.
• Attend regular unit staff meetings, department meetings, and training sessions.
• Explain workflows and processes to team members and new hires, fostering a collaborative learning environment.
• Engage in client interactions, providing support to clients and service teams while handling complex tasks with minimal direction.
• Proactively review documents and agreements, offering feedback to clients and vendors as needed.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Bachelor’s degree in business, finance, human resources, communication, or a related field preferred, high school diploma or equivalent is required.
• 2+ experience in the employee benefit industry (human resources, insurer/administrator or broker), preferably experiencing two to three employee benefit renewal cycles.
• State Life & Health Insurance License (Required within 3 months of hire).
• Knowledge of group insurance (medical, dental, vision, life and disability products) desired.
• Effective relationship-building, public speaking, verbal and written communication skills.
• Strong understanding of Health Insurance Privacy and Accountability Act (HIPAA) and ability to follow strict adherence to the company’s policies regarding the law.
• Ability to use available resources and apply critical thinking skills to research regulatory issues and provide clear, concise and accurate information and guidance to clients.
• Must have the ability to work under pressure, demonstrate a strong sense of urgency, multi-task and be flexible to meet client demands.
• Must be able to work independently and be detailed, organized and resourceful, motivating others inside and outside of the firm to accomplish goals.
• Professional in both appearance and manner.

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.  

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on LinkedIn, Facebook, Instagram, and Twitter to meet our colleagues and see what makes us tick:

• https://www.instagram.com/lifeatmma/
• https://www.facebook.com/LifeatMMA
• https://www.linkedin.com/company/marsh-mclennan-agency/

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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