Full-Time
Enterprise Customer Success Manager
US, Remote
Confirmed live in the last 24 hours
Level AI
51-200 employees
Enhances customer experience through intelligent automation
Senior
Remote in USA
- 6+ years of experience in an enterprise environment with Customer Success, Sales, Support/Service, or customer-facing roles
- Eager to learn, try new things, and take calculated risks
- Data-driven, a process-oriented individual who can point to ways you’ve upleveled the product/process and people in your professional experience past
- Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients
- Maintain ownership of a portfolio of existing customers and develop relationships and key understanding of the customers’ business and usage of Level AI and help ensure the customer is getting value from the product.
- Driving process change and product adoption through change management, training and enablement, project management, and executive relationships
- Monitoring customer health across the customer journey and taking data-driven actions to influence the right behavior
- Conducting Quarterly Business Reviews at an executive level to demonstrate the qualitative and quantitative value
- Championing and owning customer retention and partnering with sales on upsells
- Advocating for customer needs and educate them on adopting new features as we continue to enhance the product
- Confidently working in an ambiguous environment, collaborating internally and externally to solve pain points for your customer
- Function as the customer advocate and provide internal feedback on how we can better serve our enterprise customers
- Be an expert in Level AI product
Level AI enhances customer experience by integrating human and machine intelligence, primarily serving the Business Process Outsourcing (BPO) industry, including call centers and customer service departments. The company provides software solutions that analyze and optimize call center data, breaking down data silos to ensure all relevant information is accessible for better decision-making and improved customer interactions. Level AI operates on a subscription model, charging clients for access to its platform and tools. Its technology boosts sales team conversion rates and increases the productivity of Quality Assurance (QA) teams, leading to reduced QA costs. By focusing on intelligent automation and data integration, Level AI helps clients achieve significant performance improvements and cost savings, setting it apart from competitors in the BPO sector.
Company Stage
Series C
Total Funding
$72.4M
Headquarters
Mountain View, California
Founded
2018
6 month growth
↑ 12%1 year growth
↑ 16%2 year growth
↑ 72%
Simplify's Take
What believers are saying
- The recent $20M Series B funding round led by Battery Ventures indicates strong investor confidence and provides ample resources for growth and innovation.
- New features like agent screen monitoring and recording demonstrate Level AI's responsiveness to customer needs and market demands.
- The addition of high-profile clients like OpenTable and Toast showcases the platform's effectiveness and growing market penetration.
What critics are saying
- The competitive landscape in intelligent automation and BPO is intense, requiring Level AI to continuously innovate to maintain its edge.
- Dependence on venture capital funding could pose financial risks if future funding rounds do not materialize as expected.
What makes Level AI unique
- Level AI's focus on eliminating data silos and integrating call center data sets it apart from competitors who may not offer such comprehensive data integration.
- The introduction of AgentGPT highlights Level AI's commitment to leveraging generative AI for enhancing customer service, a step ahead of traditional automation solutions.
- Their subscription-based model ensures a steady revenue stream, allowing continuous innovation and customer support.
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