Manager/Director of Mid-Markets

Key Responsibilities

• Responsible for functional consulting and solution quality governance and subject matter expertise on implementation projects in a specific functional area on one or more clients simultaneously.
• Responsible for the staffing of resources on projects, managing consultant allocations and ensuring contractor delivery quality.
• Accountable for supporting Account Managers, Delivery Services Directors, Partners and clients for project issues and escalations.
• Serve as the internal escalation point / design authority for project issues for team members within a specific functional area.
• Present the product solution to both client executive and user-level audiences within specific functional area.
• Create, maintain, and educate on best practices for functional area of software.
• Enhance, publish, and train staff regarding implementation best practices within specific functional area, coordinate with other functional areas.
• Provide client implementation quality assurance reviews within specific functional area by ensuring alignment with ION best practices and validate that the designed solution will meet the client’s business requirements.
• Provide support to Services team, by responding to questions from the email distribution groups in specific functional area.
• Provide support in the design and development of Accelerators within specific functional area.
• Provide sales/ presales support through estimation, document authoring for RFP/RFI responses, sales proposals, and hands-on demonstrations in specific functional area to meet the client’s desired business requirements.
• Identify and pursue sales opportunities for additional consulting work at customer sites. Provide information to Manager, Engagement Director, or Account Manager as appropriate.
• Support training, documentation, and quality assurance teams by providing best practices input in specific functional area as needed.
• Support product management on new enhancements, as required, while working to help review and prioritize/ advocate enhancement issues on logged items in functional area.
• Serve as mentor and role model for the consulting staff within a specific functional area.
• Personnel supervisor for HR issues for team members
• Coordinate the optimal utilization of resources at a task and personnel level with project manager.
• Advise the management team of training requirements for consultants within a specific functional area.
• Coordinate and conduct employee performance appraisals within specific functional area 

Required Skills, Qualifications and Experience

• Bachelor’s Degree or Master’s degree in Finance, Accounting, Engineering, Economics, or a related IT field or equivalent experience in a related field.
• Proven leadership skills with teams of ten or more professionals
• 8-10+ years of experience with comprehensive life cycles at ION or other software, consulting, or systems integration firm with delivery responsibility to client organizations
• 10+ years of relevant Treasury industry experience
• Advanced understanding of complete software solution with mastery in specific functional area
• Excellent client-facing/influencing skills.
• Excellent interpersonal skills
• Excellent written and oral communication skills
• Ability to work as part of a project team structure.
• Ability to work onsite at client locations.
• Proven mastery of ION Project Implementation Methodology
• Experience in at least (1) ION Treasury Application
• Understanding of Cash Management, Treasury Risk and Front Office concepts in Treasury
• Preferred to have implementation experience in Cash forecasting, Liquidity planning and In-House Banking
• Preferred to have implementation experience with Bank Statements, and payments.
• Preferred to have implementation experience with Risk, FX All
• Implementation experience with Hedge and Accounting a plus