Job Profile:
Student Support Specialist 3
Job Family:
Student Support Services
Time Type:
Full time
Max Pay – Depends on experience:
$55,000.00 USD Annual
Apply before 11:59 PM Arizona time the day before the posted End Date.
Minimum Qualifications:
Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Profile Summary:
Provides advice and guidance to students in specialized area(s) of academic, professional, and personal support services to overcome academic and non-academic barriers and enhance their skills to increase persistence and graduation rates.
Job Description:
The W. P. Carey School of Business is hiring a Graduate Programs Student Services Manager for several of our Specialized Master’s programs to work primarily at West Valley. The program manager coordinates and manages graduate business programs, including event and program management, daily operations, and student retention strategies under the guidance of the Associate Director. You will join a high-performing team of professionals in a position that cultivates the development, implementation, and evaluation of support services and events designed to ensure student academic success and engagement.
The Graduate Programs Student Services Manager will serve as one of the first points of contact for several of our immersion and online Specialized Master’s programs. This position will be based at the West Valley campus during on-campus days and may be required to work on the Tempe campus on occasion for trainings, workshops and required meetings.
This position requires someone who can demonstrate a level of high quality and detailed work and manage many administrative tasks while maintaining a professional presence. The program manager must be aware of and responsive to students' needs and concerns in a service-oriented work environment with an elevated level of professional communication and confidentiality. He/she should demonstrate ownership and the ability to work independently on many aspects of their assigned programs. This position is part of the larger Program Operations team working together to provide the best customer service necessary to build and maintain strong relationships with graduate students and internal customers. Management and support of various stakeholders such as college leadership and faculty is expected.
With a flexible schedule to meet your work/life balance needs and those of your program, including a hybrid remote option, the Graduate Programs Student Services Manager is responsible for executing program strategies, advising domestic and international graduate business students, tracking academic progress, working with academic schedules, faculty collaboration, budget oversight, processing expenses and disbursements in accordance with the program budget, event execution, project management, academic calendar planning, and being a leader among the Program Operations team.
If you enjoy helping others succeed in a higher education environment, value a team-based approach, and appreciate variety in the work you do, this may be the role for you. Opportunities such as occasionally traveling to support short international courses, taking advantage of professional development, and expanding your network at ASU are available.
Days and Schedule: Typical work schedule is Monday - Friday, 8:00 am - 5:00 pm, with some evenings and weekends required (based on program schedule and needs). Flexible work options, ranging from alternate work schedules to hybrid remote work schedules, will be available after a brief onboarding period (subject to approvals per ASU policy).
Position Salary Range:
$55,000; to commensurate with education and experience
Essential Duties:
Supports several Specialized Master’s programs
Assists with development and management of program budgets in collaboration with direct supervisor, including management of program expenditures and requests, and preparing disbursement requests, proposals, and approvals, where appropriate.
Assists with surveys and tracks academic progress, maintaining detailed records.
Complies with and monitors applicable school and ASU policies and procedures. Assists students with the resolution of program-related issues.
Conducts in-class announcements and office hours.
Develops, oversees, and reports work plans in accordance with established unit and program objectives and funding limitations.
Gathers information, prepares and assists with reviewing administrative reports, and makes recommendations for future efforts.
Manages and implements support and academic guidance to ensure student success (including orientation, academic and engagement events, iPOS and CPT trainings, and graduation).
Manages and/or implements various student communications such as organizing events and speaker series and creates targeted newsletters.
Manages academic advising to support student success and ensure that the program curriculum is completed and academic policies are adhered to. Communicates with students to resolve higher-level, program-related issues. Conducts advising for students facing academic discontinuation or dismissals.
Manages the relationship with academic department staff, faculty director(s), and program faculty to ensure appropriate administrative support is provided and that the faculty are involved and listened to.
May hire, train, and supervise assigned student employees or graduate assistants for student support activities.
Represents the college and Graduate Programs Office and serves on various department and university committees. Serves as a representative of the school at state, regional, and national organizations and committees as assigned.
Works collaboratively with student leaders to plan and execute programmatic and club events.
Works closely with admissions and recruitment leadership and recruiters on new student communication and issues, ensuring a smooth transition from admitted to current student. May assist the Recruiting and Admissions unit with the facilitation of recruiting events and various information sessions.
Works with the academic department staff, program faculty and director to plan, implement, and evaluate the student experience.
Desired Qualifications:
Evidence of a Master’s Degree in business, education, or a related field
Experience within a higher education environment in the following areas: student advising, business and curriculum processes, and student engagement activities
Evidence of effective verbal and written communication skills, including delivering presentations in a group setting
Experience in work that requires attention to detail and exposure to confidential records.
Experience supporting a diverse student population.
Experience with Microsoft Office applications (i.e., Outlook, Word, Excel, Access, PowerPoint)
Demonstrated knowledge of student information systems (Peoplesoft); online e-Education platform (Canvas)
Experience with basic project management and event planning
Experience composing, editing, and proofreading written materials
Evidence of consistent, positive performance evaluations
Supervisory experience (can include student employees)
Working Environment:
Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse (75%); required to stand for varying lengths of time and walk moderate distances to perform work (10%)
Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds (15%)
Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts
Ability to clearly communicate verbally, read, write, see and hear to perform essential functions.
Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals.
ASU is a diverse enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market.
Flexible work options:
Hybrid work is an arrangement where employees spend a minimum of 60% of their regular work week at their primary ASU work location. Dean or vice president-level approval is required.
Department Statement:
The W. P. Carey School of Business at Arizona State University is the largest business school in the United States with more than 23,000 students and 120,000+ alumni worldwide. From our world-renowned faculty representing six continents to thousands of outstanding students who join us every year, the W. P. Carey School welcomes Inclusive Excellence and encourages global thinking. The W. P. Carey School is internationally recognized for its leadership in business education, groundbreaking research and innovation, and renowned faculty, making us one of the top-ranked business schools in the country.
W. P. Carey prides itself on being a place “where business is personal.” Business is personal means that kindness, courtesy, and respect lead our actions. We care for each other and support one another. We’re proud of that commitment, and look forward to it shaping your experience at W. P. Carey. Learn more at wpcarey.asu.edu.
All we do at ASU is guided and inspired by the University Charter, which reads:
ASU is a comprehensive public research university, measured not by whom it excludes, but by whom it includes and how they succeed; advancing research and discovery of public value; and assuming fundamental responsibility for the economic, social, cultural and overall health of the communities it serves.
The W. P. Carey School of Business continually strives to foster a welcoming and inclusive environment.
Driving Requirement:
Driving is not required for this position.
Location:
Campus: West
Funding:
No Federal Funding
Instructions to Apply:
Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO:
https://www.myworkday.com/asu/d/inst/1$9925/9925$13521.htmld
To be considered, your application must include all of the following attachments:
Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.
Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.
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ASU Statement:
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.
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In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
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Employment Verification Statement:
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement:
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Fingerprint Check Statement:
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.
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