Full-Time

Site Reliability Engineer

NiCE

NiCE

5,001-10,000 employees

Cloud-based CXaaS with AI analytics

No salary listed

Pune, Maharashtra, India

Hybrid

NiCE-FLEX hybrid model: 2 days in office and 3 days remote each week.

Category
DevOps & Infrastructure (1)
Required Skills
PowerShell
Bash
Kubernetes
Dynamodb
Python
Grafana
Docker
CloudFormation
C#
AWS
Go
Elasticsearch
Prometheus
Jenkins
Terraform
CircleCI
Requirements
  • 4+ years programming/scripting experience with any of the following: Go, Python, .Net (C#), Node
  • Bachelor’s degree in computer science, Engineering, or related field (or equivalent experience)
  • 6-8 years of working experience in a similar role, with a focus on systems engineering, automation, and reliability
  • Proficiency in at least one programming language (e.g., Python, Go, Java, C#) and experience with scripting languages (e.g., Bash, PowerShell)
  • Deep understanding of cloud computing platforms (e.g., AWS), the working and reliability constraints of some of the prominent services (e.g., EC2, ECS, Lambda, DynamoDB etc)
  • Experience with infrastructure as code tools such as CloudFormation, Terraform
  • Deep understanding of CI/CD concepts and experience with CI/CD tools such as Jenkins, GitLab CI/CD, or CircleCI
  • Strong knowledge of containerization technologies (e.g., Docker, Kubernetes) and microservices architecture
  • Experience with monitoring and observability tools (e.g., Prometheus, Grafana, ELK stack, Cloudwatch)
  • Excellent problem-solving skills and the ability to troubleshoot complex issues in distributed systems
  • Experience of Incident management and blameless postmortems that includes driving the incident response efforts during outages and other critical incidents, resolution, and communication in a cross-functional team setup
Responsibilities
  • Run the production environment by monitoring availability and taking a holistic view of system health
  • Build software and systems to manage platform infrastructure and applications
  • Improve reliability, quality, and time-to-market of the suite of software solutions
  • Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve
  • Provide primary operational support and engineering for multiple large distributed software applications
  • Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
  • Partner with development teams to improve services through rigorous testing and release procedures
  • Participate in system design consulting, platform management, and capacity planning
  • Create sustainable systems and services through automation and uplifts
  • Balance feature development speed and reliability with well-defined service level objectives
Desired Qualifications
  • Kubernetes + certification, Grafana, AWS, Azure, DevOps experience

NICE provides cloud-based customer experience (CX) solutions through its CXone platform, a CXaaS suite that includes AI-driven analytics, workforce optimization, and digital self-service. The product runs as a subscription cloud service that integrates with other enterprise systems and a broad ecosystem of pre-integrated applications. Brands use the CXone cloud to manage customer interactions across channels, while AI analytics uncover insights and workforce optimization helps schedule staff. NICE differentiates itself with a broad, enterprise-grade CXaaS platform and extensive integration capabilities through a large partner ecosystem, aiming to improve customer experiences and operational efficiency for businesses.

Company Size

5,001-10,000

Company Stage

IPO

Headquarters

Ra'anana, Israel

Founded

1986

Simplify Jobs

Simplify's Take

What believers are saying

  • AI ARR surges 66% to $328 million in Q1 2026 on cloud bookings record.
  • International cloud revenue grows over 50% in constant currency Q1 2026.
  • Analysts set $150 price target implying 36% upside as of March 2026.

What critics are saying

  • Genesys agentic AI platform erodes NICE's 66% AI ARR growth within 6-12 months.
  • OpenAI GPT-5 enables Zendesk to build superior AI agents in 3-6 months.
  • Cognigy integration raises infrastructure costs, cutting margins 5-7% in 3-9 months.

What makes NiCE unique

  • NICE CXone analyzes billions of interactions to auto-build agentic AI agents.
  • Cognigy acquisition enables automated AI agent simulation and orchestration.
  • ServiceNow integration unifies CXone routing with enterprise workflows via AI Copilot.

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Benefits

Hybrid Work Options

Flexible Work Hours

Company News

The Associated Press
Apr 7th, 2026
Openreach's AI agents deliver tens of millions in savings across 15M customer journeys in UK broadband upgrade

Openreach, a British Telecom unit, has deployed proactive AI agents from NICE Cognigy across 15 million customer journeys during the UK's largest digital infrastructure transformation. The AI-driven system has delivered tens of millions in financial benefits for Openreach and clients including Vodafone and Sky. The platform uses agentic AI to anticipate customer needs and initiate real-time conversations via text, email and voice, rather than waiting for customers to make contact. This has improved appointment success rates, reduced inbound contact volumes and lowered repeat contacts. Openreach's Trustpilot rating rose to 4.7 out of 5 from 2.0 following the rollout. The company is investing £15 billion to build a full-fibre broadband network reaching 25 million homes and businesses by end-2026.

Yahoo Finance
Mar 29th, 2026
NICE shares see 36% upside target as firm unveils agentic AI platform

NICE Ltd. has received strong analyst backing, with a consensus price target of $150 implying 36% upside as of 27th March 2026. Over 60% of analysts maintain bullish ratings on the stock. The company recently unveiled a revolutionary agentic AI solution at Enterprise Connect 2026 that transforms enterprise interaction data into production-ready AI agents. The platform learns from billions of CXone customer interactions to identify automation opportunities across audio, chat and digital channels. On the same day, NICE demonstrated innovations at Nexus 2026, including Model Context Protocol integration and hybrid voice-digital journeys. The company provides enterprise software solutions for financial crime compliance and customer engagement, leveraging AI to enhance global customer experience and operations.

NiCE
Mar 24th, 2026
NiCE named to Fast Company's Annual list of the World's Most Innovative Companies of 2026.

NiCE named to Fast Company's Annual list of the World's Most Innovative Companies of 2026. Mar 24, 2026 Ranked 11th in the Applied AI category, NiCE joins the ranks of google, nvidia, adidas, walmart, and more. Hoboken, N.J., March 24, 2026 - NiCE (Nasdaq: NICE) today announced that it has been named to Fast Company's prestigious list of the World's Most Innovative Companies of 2026. This year's list shines a spotlight on businesses that are shaping industry and culture through their innovations. NiCE ranked 11th in the Applied AI category in this list, alongside a total of 720 recognized honorees across 59 sectors and regions. A pivotal milestone in 2025 was the acquisition of Cognigy, which strengthened NiCE CX AI capabilities and accelerated its leadership in customer experience automation. With this acquisition, NiCE uniquely combines market-leading CCaaS and conversational AI in a single, fully AI-native CX platform - unifying human-assisted engagement, autonomous, self-service and agentic orchestration on a single data foundation. "Two principles guide us forward: speed and focus," said Scott Russell, NiCE CEO. "We are moving decisively to extend our market leadership into the era of agentic AI, leveraging our unified AI-native platform and deep domain expertise to redefine customer experience." The World's Most Innovative Companies is Fast Company's hallmark franchise and one of its most anticipated editorial efforts of the year. To determine honorees, Fast Company's editors and writers review companies driving progress around the world and across industries, evaluating thousands of submissions through a competitive application process. The result is a globe-spanning guide to innovation today, from early-stage startups to some of the most valuable companies in the world. "Our list of the Most Innovative Companies is about spotlighting organizations that don't just adapt to change - they drive it," said Brendan Vaughan, editor-in-chief of Fast Company. "The companies we honor this year are redefining what leadership looks like in 2026, pairing bold ideas with measurable impact and turning breakthrough innovation into real-world value. They are setting the pace for their industries and offering a blueprint for what sustained innovation can achieve." The full list of Fast Company's Most Innovative Companies honorees can now be found at fastcompany.com. It will also be available on newsstands beginning March 31, 2026. Fast Company will host the Most Innovative Companies Summit and Gala for honorees on May 19 in New York City. The summit features a day of inspiring content, followed by a creative black-tie gala including networking, a seated dinner, and an honoree presentation. About Fast Company Fast Company is the only media brand fully dedicated to the vital intersection of business, innovation, and design, engaging the most influential leaders, companies, and thinkers on the future of business. Headquartered in New York City, Fast Company is published by Mansueto Ventures LLC, along with fellow business publication Inc. For more information, please visit fastcompany.com About NiCE NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Its purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE's platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Corporate Media Contact Christopher Irwin-Dudek, +1 201 561 4442, [email protected], ET Investors Ryan Gilligan, +1 551 417-2531, [email protected], ET Omri Arens, +972 3 763-0127, [email protected], CET Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks. Forward-Looking Statements This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Russell, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the "Company"). In some cases, such forward-looking statements can be identified by terms such as "believe," "expect," "seek," "may," "will," "intend," "should," "project," "anticipate," "plan," "estimate," or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company's growth strategy; success and growth of the Company's cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company's dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the "SEC"). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.

Yahoo Finance
Mar 22nd, 2026
NICE launches AI agent automation tools for Cognigy platform to speed up customer experience deployment

NICE has expanded its Cognigy platform with new AI-driven features, including automated discovery and deployment of enterprise AI agents, a closed-loop performance model and conversation analytics tools. The updates were unveiled at recent industry events. The enhancements aim to help enterprises transition from static analysis and slow rollout cycles to real-time, data-driven management of AI agents and customer interactions. The platform now integrates engagement data, automation discovery and deployment into a unified workflow, allowing companies to simulate large volumes of interactions before launch and evaluate conversations using large language model-based scoring. The move positions NICE to deepen penetration in large accounts through higher recurring cloud revenue, though it may increase infrastructure spending and impact margins.

Yahoo Finance
Mar 15th, 2026
NICE stock drops 20%, investor exits $3M position after disappointing guidance

Intrepid Family Office has completely exited its position in NICE, selling approximately 20,000 shares worth $2.90 million on 17 February 2026, according to an SEC filing. NICE shares have fallen about 16.5% over the past year to $117.39, significantly underperforming the S&P 500's 20% gain. The stock plunged over 20% last quarter following disappointing guidance during the company's investor day. Despite the stock decline, NICE reported solid fundamentals. The cloud-based AI software provider generated $2.95 billion in revenue in 2025, up 8% year over year, whilst its cloud segment grew 13% to $2.24 billion. Full-year diluted earnings per share jumped 43% to $9.67. Intrepid Family Office's portfolio tilts towards defensive holdings, with top positions including broad market ETFs and precious metals.