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Full-Time

Administration Specialist

Posted on 9/9/2024

OneMain Financial

OneMain Financial

5,001-10,000 employees

Provides personal loans for consumers

Financial Services

Entry

Fort Mill, SC, USA

Category
Administrative & Executive Assistance
Customer Service & Reception
Specialized Administrative Roles
Required Skills
Sales
Communications
Customer Service
Requirements
  • High School Diploma or GED
  • Collection experience preferred but will train highly motivated individual with sales experience
  • Strong phone, communication and negotiation skills
  • Ability to work well under pressure and meet goals in a fast-paced environment
  • Quick thinker with creative research skills
  • Proficiency with Internet and basic MS Office applications
  • Ability to maintain confidentiality with sensitive information
Responsibilities
  • Negotiate with authorized third parties and customers via telephone regarding past due accounts
  • Investigating, researching & tracking consumer information - Negotiate payments & settlements on customer accounts
  • Qualifying consumers for payment plans by gathering full and complete information
  • Maintaining compliance with FDCPA and state regulations
  • Monitor delinquent accounts for status updates and follow up with consumers and authorized third parties if needed.
  • Using online tools to research information on accounts
  • Taking inbound calls from customers and third parties regarding the status of an active or inactive account
  • Maintaining account documentation and follow up as necessary
  • Provide outstanding customer service to customers, 3rd parties, and OneMain employees
  • Prioritizing assigned work to align with business and company needs

OneMain Financial provides personal loans to individuals, particularly those who may not qualify for traditional banking services due to lower credit scores or financial challenges. The company offers both secured loans, which require collateral like a car or home, and unsecured loans that do not. This variety allows OneMain to meet diverse financial needs, such as debt consolidation and home improvements. Revenue is generated through interest and fees on loans, and the company also utilizes a securitization platform called Springleaf Funding Trust to bundle and sell loans as securities, ensuring a steady flow of capital for further lending. OneMain distinguishes itself by focusing on customer-centric solutions, offering personalized financial support through its extensive branch network and online resources. The goal of OneMain Financial is to provide accessible financial solutions to clients across the U.S.

Company Stage

IPO

Total Funding

N/A

Headquarters

Baltimore, Maryland

Founded

N/A

Growth & Insights
Headcount

6 month growth

4%

1 year growth

0%

2 year growth

4%
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Simplify's Take

What believers are saying

  • OneMain's acquisition of Foursight Capital expands its reach into the auto lending market, diversifying its portfolio and growth opportunities.
  • The company's Build: Credit Fundamentals education program demonstrates a commitment to financial literacy, potentially fostering long-term customer loyalty.
  • Significant investments from firms like Adage Capital Partners and Benjamin F. Edwards & Company indicate strong market confidence in OneMain's business model and growth prospects.

What critics are saying

  • Facing a class action lawsuit over alleged Military Lending Act violations could damage OneMain's reputation and financial standing.
  • The competitive consumer lending market requires continuous innovation and adaptation to maintain market share.

What makes OneMain Financial unique

  • OneMain Financial specializes in serving nonprime consumers who often lack access to traditional banking services, setting it apart from many competitors.
  • The company's securitization platform, Springleaf Funding Trust, provides a unique method of capital generation through bundling and selling loans as securities.
  • OneMain's extensive branch network across 44 states enhances its customer-centric approach, offering personalized financial solutions both online and offline.
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