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Service Manager, Natick
Posted on 6/17/2022
INACTIVE
Locations
Framingham, MA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Management
Requirements
  • High School Diploma, GED or relevant work experience
  • 10+ years varied automotive service experience
  • Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors
  • Verifiable track record of excellence in Customer Service
  • Previous experience as an automotive technician
  • Willingness to assist on repairs on an as needed basis
  • Exceptional organization and the ability to drive continuous improvement in a fast-moving environment
  • Excellent written and verbal communication skills
  • Ability to build a world-class team from the ground up
  • Ability to analyze and interpret internal reports
  • Advanced ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
  • Ability to travel on an as-needed basis
  • Must possess a valid driver license
  • AA/BS in either Automotive Technology or Business Management, or equivalent work experience
  • Knowledge of HV systems, LV systems, and EV powertrains
  • Start-up experience and related fast-paced environments
  • Previous OEM specific EV experience and training
  • ASE Certifications
  • EPA 609 Certification
Responsibilities
  • Manage and develop Service Team members and the day-to-day service business, including customer service interactions, reporting, and repairs
  • Ensure the team is providing the highest level of Lucid customer experience while developing lasting relationships
  • Address any client concerns or complaints quickly and professionally
  • Possess a working knowledge of all industry standards, regulations, restrictions, etc. and ensures department compliance
  • Delegate and direct all service tasks, ensuring client vehicles are repaired and returned on time
  • Monitor employee work and provide guidance, ongoing training, and development as needed
  • Work effective with Service Center technicians with the understanding that you may need to assist in repairs of Lucid Motors vehicles
  • Acquire a thorough understanding of Lucid Motors mission and the importance of your contribution through your role as a Service Manager
  • Assist with or perform administrative tasks
  • Have a passion for sustainable transportation and changing the automotive industry
Lucid Motors

51-200 employees

Luxury electric vehicles
Company Overview
Lucid Motors is on a mission to inspire the adoption of sustainable energy by creating the most captivating electric vehicles, centered around the human experience.
Benefits
  • Family Medical Leave
  • Remote Work Program
  • Health & Wellness - Dental Benefits, Disability Insurance, Flexible Spending Account (FSA), Health Insurance Benefits, Life Insurance, Vision Benefits, Fitness Subsidies
  • 401(K)
  • Paid Volunteer Time
  • Paid Holidays
  • Paid Sick Days
Company Values
  • Breakthrough Innovation - We design and engineer products and experiences that are visionary, meaningful, and enduring
  • Ownership Mindset - We anchor on our mission and take accountability for our own and others’ actions unrestrained by role boundaries
  • Integrity in Action - We have an unwavering commitment to deliver a positive return for our company, our customers, and community
  • One Team - We seek diversity of thought and background, and inspire the way the world moves forward together as one team
  • Passion for Excellence
  • Act with Urgency