About the role:

The Business Value Strategy team is central to expanding Samsara’s enterprise business with our largest prospective customers by demonstrating significant ROI potential and positioning them for a long-lasting partnership with our company. This highly cross-functional role collaborates with Sales, Product, Marketing, and Executive Leadership to grow revenue by identifying new areas of value for our customers and driving a value mindset across the organization. 

You should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

Click here to learn more about Samsara’s cultural philosophy.

In this role, you will:

• Align customer and internal stakeholders on the main sources of value (efficiency, safety, sustainability) that a prospective customer will receive by using Samsara’s products
• Support existing customers by quantifying value realized by utilizing Samsara products and identifying areas of potential opportunity to maximize additional business value
• Conduct quantitative analysis, ROI modeling, and help manage trials to demonstrate value at scale through a Samsara deployment 
• Consult with customers on best practices in change management, technology implementation, customer experience, and other topics critical to program success
• Present insights and recommendations to customer executives and senior internal stakeholders
• Lead Business Value initiatives to drive operational excellence, lift engagement quality, and embed value throughout the broader organization 
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• 3+ years experience in management consulting, IT consulting, value engineering, and/or business operations
• Bachelor’s degree required
• Proven ability to build deep and empathetic working relationships with customers/clients and internal teams
• High aptitude and enthusiasm for complex problem solving utilizing modeling, including advanced Excel and Powerpoint skills
• Structured thinker with an eye for value and attention to detail
• Self-starter who enjoys owning projects and thrives in an unstructured, change-heavy environment 
• Experience managing programs across cross-functional teams, building processes and driving impact/results.
• Strong quantitative, communication, and presentation skills

An ideal candidate also has:

• Experience in fleet/transportation management, IoT devices, or B2B software a nice to have
• Experience working with public sector customers a nice to have