Summer Intern
Transit Data
Posted on 3/20/2023
Dorchester, Boston, MA, USA
Experience Level
  • You have an interest in transit or transportation and how it operates
  • You have some formal experience with technology or computer science (e.g., some coursework, on-the-job experience, or other experiences beyond just using consumer tech)
  • You like helping others use technology to make their lives better (even if they aren't as technology-savvy as you are)
  • You have experience working responsibly with sensitive items, systems, or data (e.g., handling money, personal information, or credentials)
  • You have experience (part-time or full-time) working in the service industry or another field where you worked directly with the public
  • You are highly organized, motivated, and have great attention-to-detail
  • You are a current college or graduate school student
  • A high school diploma or equivalent (G.E.D.) from an accredited institution
  • Currently enrolled in an accredited college or graduate school program
  • Conduct guided field observations that will improve our authoritative digital information (GTFS Pathways) that describes travel connections within MBTA stations
  • Help with reviewing and correcting bus system maps for certain existing shelters. Coordinate their installation with assistance from an MBTA project manager
  • Help Transit Technology product managers to investigate, respond to, and track written complaints from riders about MBTA tools (e.g., bus/train predictions,, official smartphone apps) so that our development teams know what issues we need to fix, and our riders understand that we are listening to them
  • With guidance from senior team members, conduct user research with operations staff and riders. Share feedback back to our team so that we can improve upon the service, processes, and tools that move riders every day
  • Help configure, deploy, and support the devices that MBTA officials use to access digital dispatching tools like Skate and Glides
  • Help configure, deploy, and support other Customer Technology tools used by operations staff and riders

5,001-10,000 employees

Public transportation
Company Overview
The MBTA was formed partly to subsidize existing commuter rail operations
  • Health insurance
  • Life insurance
  • Long-term disability insurance
  • Dental and vision insurance
  • Paid vacation, sick time, and holidays
  • Flexible spending accounts
  • Retirement plans