Full-Time

Senior Customer Advocate

Customer Identity

Posted on 1/31/2025

Okta

Okta

5,001-10,000 employees

Identity and access management solutions provider

Enterprise Software
Cybersecurity

Compensation Overview

$136k - $228kAnnually

+ Equity + Bonus

Senior

Company Historically Provides H1B Sponsorship

Washington, USA + 3 more

More locations: California, USA | Colorado, USA | New York, NY, USA

Candidates must be located in California, Colorado, New York, or Washington.

Category
Customer Success Management
Sales & Account Management
Required Skills
Product Management

You match the following Okta's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • A passion for serving the developer community and assisting customers with intuitive and helpful guidance on plans and features.
  • Experience in customer-facing roles such as consulting, support, or pre-sales.
  • Highly motivated, self-starting, and driven, with the ability to work independently and collaboratively within multi-functional teams.
  • Adaptability and comfort in fast-paced, iterative environments with a strong focus on experimentation.
  • Exceptional communication skills and the ability to simplify complex concepts for diverse audiences.
  • Excellent organizational and time management skills.
  • Fluency in English.
  • Ability to understand customer needs and guide them toward appropriate plans and solutions.
Responsibilities
  • Guide developers and other customers along their journey with Auth0 by showcasing the value of advanced features and of the different Auth0 plans and offers, through clear and engaging communication.
  • Respond to common customer inquiries, such as product plan upgrades, billing, and account setup.
  • Partner with Field teams to address specific cases, share customer insights, and identify upgrade opportunities.
  • Manage customers exceeding their plan quotas, ensuring a smooth transition to suitable plans.
  • Proactively reach out to developers in self-service programs based on usage data, conducting experiments to identify effective engagement strategies for scalability.
  • Collect and share customer feedback to inform internal teams, including Product, Documentation, Pricing, and PLG, on opportunities for improvement.
Desired Qualifications
  • Previous experience in sales development or as a Customer Advocate, XDR, etc.
  • Familiarity with identity and access management concepts.
  • Experience working with startups or nonprofits.

Okta provides identity and access management solutions that help businesses and organizations securely manage user access to resources. Their cloud-based platform includes tools like single sign-on (SSO), multi-factor authentication (MFA), lifecycle management, and API access management, which streamline IT operations and enhance security. Unlike many competitors, Okta focuses on delivering a comprehensive suite of services that cater to a wide range of clients, from large enterprises to government agencies. The company's goal is to ensure that the right individuals have access to the right resources at the right times, addressing the growing need for security in an increasingly digital world.

Company Stage

IPO

Total Funding

$223M

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

2%

1 year growth

1%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Rising demand for zero-trust security frameworks aligns with Okta's core offerings.
  • Remote work trends increase demand for secure access management solutions like Okta's.
  • Okta's strategic expansion in ASEAN and ANZ regions enhances market presence.

What critics are saying

  • AI-driven identity solutions like Intezer's could challenge Okta's market position.
  • Strategic shifts in ASEAN and ANZ may impact Okta's market penetration.
  • Sophisticated AI-driven fraud tactics require Okta to continuously adapt its security measures.

What makes Okta unique

  • Okta offers deep integrations with over 5,000 apps for seamless access.
  • The company provides a comprehensive suite of IAM solutions, including SSO and MFA.
  • Okta's cloud-based platform ensures secure and efficient user authentication and authorization.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Flexible Work Hours

Remote Work Options

Parental Leave

INACTIVE