Global Care Navigator & Success Coordinator
Hebrew
Posted on 3/17/2023
INACTIVE
Personalized mental healthcare
Company Overview
Spring Health's mission is to eliminate barriers to mental health.
AI & Machine Learning
Data & Analytics
Company Stage
Series C
Total Funding
$366.7M
Founded
2016
Headquarters
New York, New York
Growth & Insights
Headcount
6 month growth
↑ 17%1 year growth
↑ 63%2 year growth
↑ 287%Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
Requirements
- Utilize active listening and written communication skills to interact with and support patients by phone, chat, and email in the language(s) which you are fluent
- Conduct a clinical needs assessment to develop a plan of action for each member and refer to an appropriate level and modality of care (Spring Health counseling provider or other mental health services.)
- Assess and synthesize information using good clinical judgment to manage member crises such as suicide risk by providing in-the-moment support, triage, safety planning, and follow up
- Provide consultation, psycho-education, and motivational assistance as needed to address mental health, substance use, and family/relationship concerns
- Manage all care coordination needs, including but not limited to: gathering intake information, scheduling and canceling appointments, and explaining the services available
- Identify and problem-solve issues that serve as a barrier or disruption to care, technical issues, and more submitted by members and providers
- Research and document crisis resources for members in different countries
- Review and learn from workflows, online and live training, and policies, which will be written and spoken in English
- Summarize all patient interactions, writing in English within Spring Health's online documentation systems
- Coordinate with other internal teams in identifying, reporting, and resolving issues, as needed to ensure a smooth member experience
- Participate in staff meetings, case consultations, trainings, and special internal projects such as customer-facing initiatives as assigned and available
- Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards
- Counselor, Psychotherapist, or Social Worker with a masters degree and appropriate credentials for your country of residence
- Minimum of 2+ years of direct clinical care experience
- Multi-cultural awareness and bilingual (written and spoken) in English and Hebrew
- Ability to work Monday-Friday schedule 9am-5pm schedule in assigned county
- Excellent listening, written and verbal English and bilingual communication skills and comfortable interacting with members worldwide
- Must be comfortable using multiple computer programs and learning new systems
- Motivated to go above and beyond for members to provide a high-touch experience and outstanding customer service
- Ability to thrive in a fast-paced and ambiguous environment as we build out our global presence
- You get to be surrounded by some of the brightest minds in the field
- You get to learn and grow at an extremely accelerated pace
- You will experience transparency, integrity, & humility from leadership
- You will be empowered to constantly challenge the status quo
- You get the space to experiment & innovate
- You get to make a transformational impact for the company, mental health, and for real human lives - and you will see that impact quickly
- You will become more resourceful and resilient
- You get to be part of a winning team that opens doors in the future