Full-Time

Software Solutions Engineer

Xplor

Xplor

1,001-5,000 employees

Vertical SaaS with integrated payment processing

Data & Analytics

Junior, Mid, Senior

Newcastle upon Tyne, UK

Requirements
  • Excellent, proactive, customer service.
  • Attention to detail and attentiveness to client requirements
  • The ability to manage multiple technology resources
  • The ability to work under pressure whilst maintaining a calm demeanor.
  • Strong client relationships, ability to meet and exceed commercial objectives
  • Confident, proactive communicator, able to navigate difficult conversations
Responsibilities
  • Provide detailed investigation of issues logged
  • Work proactively to ensure prompt resolution of support cases and the highest possible levels of customer satisfaction
  • If unable to resolve, provide thorough replication steps and escalate down the relevant product escalation process
  • Analysis of support tickets and provision of reports to the Software Support Manager regarding performance against customer SLA and internal targets.
  • Update documentation and provide training on Xplor products
  • Work with 2nd line/3rd line and development teams to resolve issues
  • Handle escalated items by the Software Support Manager, Support Supervisor or Account managers

Xplor Technologies distinguishes itself as a leader in providing vertical-specific SaaS solutions by seamlessly integrating embedded payments and Commerce Accelerating Technologies, tailored to enhance the operational efficiency of everyday life businesses. Their robust global payment processing platform has demonstrated significant market penetration, serving over 78,000 customers and handling upwards of $36 billion in transactions in 2022 alone, which underscores their capability in managing high-volume, complex financial activities. The company's commitment to simplifying recurring daily activities through smart software solutions positions Xplor as a key facilitator in strengthening business-customer relationships across diverse service industries.

Company Stage

N/A

Total Funding

N/A

Headquarters

Creve Coeur, Missouri

Founded

2022

Growth & Insights
Headcount

6 month growth

12%

1 year growth

43%

2 year growth

102%
INACTIVE