Desktop Support

Job Description

• Provides support to end users on a variety of issues.

• Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support.

• Documents, tracks and monitors the problem to ensure a timely resolution.

• May require an associate's degree in a related area and at least 1 year or equivalent experience in the field or in a related area.

• Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

• Relies on instructions and pre-established guidelines to perform the functions of the job.

• Primary job functions do not typically require exercising independent judgment.

Qualifications

PURPOSE

This contractor will be responsible for assisting in the day-to-day activities surrounding break-fix activities. Additionally, this position will assist with imaging and deploying new equipment, maintaining inventory and ensure we meet our current service level commitments.

SCOPE

● Provide technical assistance for user questions/issues on Windows 7, 8 and 10 and Microsoft Office

● Assist in configuring cell phones with both iPhone and Android.

● Resolve computer problems

● Install and perform minor repairs to computers and peripheral equipment

● Set up IT equipment for employee use

● Maintain records of daily hardware installations

● Prepare and document retired equipment and for surplus

● Update/create documentation and processes

● If remote access cannot fix problem, contractor may need to service multiple locations in the surrounding Denver metropolitan area.

● This contractor may be required to assist other teams for short duration in other locations around the Denver metropolitan area.

Additional Information

All your information will be kept confidential according to EEO guidelines.