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Full-Time

Specialist Support Agent

Posted on 6/19/2024

Tandem Bank

Tandem Bank

51-200 employees

Offers sustainable financial services and green mortgages

Fintech

Compensation Overview

$26k - $28kAnnually

+ Bonus

Mid

Cardiff, UK

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Communications
Requirements
  • Customer-centric mindset
  • Self-motivated
  • Excellent verbal and written communication skills
  • Experience in a conduct role in a financial regulated environment
  • Experience delivering coaching and training
  • Pragmatic approach to supporting customers
  • Resilient and adaptable to change
  • Diligent and committed to improvement
  • Knowledge of FCA regulatory requirements
  • Strong computer literacy
  • Demonstrable evidence of engaging/supporting vulnerability
  • Qualifications to support vulnerable customers
Responsibilities
  • Supporting customers with challenges such as Health Issues, Life Events, Resilience challenges, and Capability challenges
  • Ensuring regulatory requirements towards vulnerable customers are met
  • Participating in projects to improve policies and processes
  • Listening to customers empathetically and providing fair outcomes
  • Identifying gaps in policies and procedures for vulnerable customers
  • Maintaining accurate customer records
  • Working with third parties to understand vulnerabilities

Tandem Bank specializes in eco-friendly banking solutions, making it an ideal workplace for those passionate about sustainability. The bank’s focus on green mortgages and home improvement loans using cutting-edge technology not only simplifies financial management for its customers but also fosters a culture of environmental responsibility among its employees. This approach positions Tandem Bank as a leader in sustainable finance, offering a unique and impactful working experience for its team.

Company Stage

Seed

Total Funding

$220.2M

Headquarters

Blackpool, United Kingdom

Founded

2013

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-3%

2 year growth

-5%