Full-Time

Sr. Practice Group Relations Director

Posted on 4/2/2025

PointClickCare

PointClickCare

1,001-5,000 employees

Cloud-based EHR solutions for senior care

Compensation Overview

$177.8k - $197.5k/yr

Senior, Expert

Remote in USA

Category
Healthcare Administration & Support
Medical, Clinical & Veterinary
Required Skills
Data Analysis
Connection
Connection
Connection
logo

Get referrals →

You have ways to get a PointClickCare referral from your network.

💡

Applications through a referral are 3x more likely to get an interview!

Requirements
  • 5+ years of experience in healthcare technology, physician practice operations, value-based care, or related fields.
  • Deep understanding of practice group operations, risk-bearing entities, Medicare Advantage, ACOs, and post-acute workflows.
  • Strong expertise in HCC coding, reimbursement models, compliance regulations, and interoperability challenges.
  • Familiarity with regulatory and compliance frameworks, including CMS guidelines, OIG audits, Stark Law, Anti-Kickback Statute, and HIPAA interoperability rules.
  • Proven ability to engage with executive leaders, physicians, and practice managers to understand their business needs and align technology solutions accordingly.
  • Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure organizational objectives are met.
Responsibilities
  • Serve as the primary point of contact for practice groups, proactively engaging with them to understand their clinical, financial, and operational challenges.
  • Identify gaps in existing solutions and translate customer feedback into actionable insights for product and engineering teams.
  • Facilitate strategic discussions to help practice groups navigate value-based care models, reimbursement strategies, and regulatory changes.
  • Attend on-site and remote meetings with customers to understand customer goals, and align those with current utilization and potential opportunities to expand or enhance utilization.
  • Connect practice groups with the broader PointClickCare ecosystem, helping them leverage data and tools across SNFs, ALFs, hospitals, ACOs, and payers.
  • Map practice group needs to PointClickCare’s capabilities, ensuring solutions are aligned with both short-term challenges and long-term growth objectives.
  • Act as an internal advocate for practice groups, ensuring their needs are considered in product roadmaps and solution development.
  • Maintain deep expertise in coding changes, reimbursement models, compliance requirements, and regulatory shifts impacting practice groups.
  • Stay ahead of emerging trends in value-based care, risk adjustment (HCC/RAF), interoperability, and care coordination.
  • Represent PointClickCare at industry events, conferences, and webinars, positioning the company as a thought leader in the practice group space.
  • Work closely with Product, Sales, Customer Success, and Marketing teams to refine messaging, support go-to-market strategies, and drive adoption of new solutions.
  • Provide strategic input on how PointClickCare can enhance interoperability and streamline data flow between practice groups and other healthcare stakeholders. Act as a connector between departments, ensuring insights from practice groups drive product innovation and operational improvements.
Desired Qualifications
  • 10+ years of experience in healthcare technology, physician practice operations, value-based care, or related fields.
  • Deep understanding of practice group operations, risk-bearing entities, Medicare Advantage, ACOs, and post-acute workflows. And familiarity with existing PCC solution sets.
  • 3+ years of experience in value-based care, risk adjustment, or physician practice operations, with a strong focus on HCC coding, reimbursement strategies, and compliance frameworks.
  • Expert knowledge of CMS risk adjustment methodologies, including HCC coding (V24/V28 models), RAF scoring, and Medicare Advantage payment structures.
  • Deep familiarity with regulatory and compliance frameworks, including CMS guidelines, OIG audits, Stark Law, Anti-Kickback Statute, and HIPAA interoperability rules.
  • Experience with EHR data workflows and interoperability standards, such as FHIR, HL7, ADT feeds, and payer-provider data exchange.
  • Proven track record of advising ACOs, D-SNPs, I-SNPs, or other risk-bearing entities on financial and clinical strategies to optimize reimbursement and reduce compliance risk.
  • Prior leadership experience in risk-bearing organizations, revenue cycle management, or health policy advisory roles.
  • Strong ability to interpret coding trends, regulatory shifts, and market pressures to inform strategic decision-making.

PointClickCare provides cloud-based software solutions specifically for the senior care sector, including skilled nursing facilities, senior living communities, and home health agencies. Its main product, Harmony, is an integrated care coordination platform that helps manage patient transitions from hospitals to post-acute care facilities. Harmony allows healthcare providers to exchange clinical data, which improves care coordination and patient outcomes by offering real-time insights and analytics. Unlike many competitors, PointClickCare's platform integrates with other healthcare systems, enhancing data exchange and interoperability. The company's goal is to improve operational efficiency and quality of care for healthcare organizations serving seniors.

Company Size

1,001-5,000

Company Stage

Grant

Total Funding

$226.2M

Headquarters

Mississauga, Canada

Founded

2000

Simplify Jobs

Simplify's Take

What believers are saying

  • Integration with AI-driven analytics can optimize patient outcomes and care pathways.
  • The rise of telehealth offers expansion opportunities for PointClickCare's service offerings.
  • Value-based care models align with PointClickCare's solutions, enhancing care quality and cost efficiency.

What critics are saying

  • Emerging healthcare startups may erode PointClickCare's market share with specialized solutions.
  • New solution integrations may face adoption and interoperability challenges, increasing costs.
  • Reliance on partnerships poses risks if technical or strategic issues arise.

What makes PointClickCare unique

  • PointClickCare's Harmony platform improves patient transitions between acute and post-acute care.
  • The company offers a comprehensive EHR platform for senior care providers in North America.
  • PointClickCare's solutions integrate clinical, billing, and administrative processes for enhanced care delivery.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Competitive financial rewards & equity potential

Comprehensive benefits available from day 1

Midweek mingles with free lunch

Wellness spending account

Retirement savings plan with employer match

Flexible PTO

Hybrid work models

Parental leave

Family planning support

Training & development programs

Corporate discounts program

Summer half-day Fridays

Health & wellness programs

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
PR Newswire
Mar 31st, 2025
More Than 2,000 Industry Leaders Unite At Pointclickcare Summit 2025 To Shape The Future Of Healthcare

Healthcare's premiere technology event showcases the future of connected care with keynotes from Rob Lowe, Clint Pulver, and industry experts committed to transforming the industryTORONTO, March 31, 2025 /PRNewswire/ -- PointClickCare, a leading health tech company that helps providers deliver exceptional care, kicks off its 12th SUMMIT Customer Conference by gathering over 2,000 of the industry's top healthcare professionals and thought leaders to connect, learn, and advance care together. This premiere healthcare technology event will showcase thought-provoking discussions and cutting-edge innovations that are focused on shaping the future of healthcare."As the healthcare industry navigates rapid transformation, SUMMIT 2025 will serve as a catalyst for innovation, bringing together leaders across our industry to tackle today's biggest challenges," said Dave Wessinger, co-founder and chief executive officer at PointClickCare. "Our theme, 'Advancing Care Together', is about assembling the people and passion that power the healthcare industry to drive real change. By bringing together stakeholders from across the healthcare ecosystem, we are shaping a future where care delivery is more connected, efficient, and person-centric."This year's SUMMIT promises to be the most exciting and impactful event yet, with an exclusive keynote from award-winning actor, entrepreneur, and advocate Rob Lowe. Known for his roles in film and television, Lowe also is a passionate voice for caregivers, bringing a unique perspective to the industry. His keynote will delve into the personal and societal importance of quality care for high needs populations, inspiring attendees to drive positive change.SUMMIT 2025 will also feature engaging panel discussions and fireside chats, along with an interactive experience hall that will display over 120 integrated technology partners

Trade Show News
Mar 31st, 2025
More Than 2,000 Industry Leaders Unite at PointClickCare SUMMIT 2025 to Shape the Future of Healthcare

TORONTO, March 31, 2025 /PRNewswire/ - PointClickCare, a leading health tech company that helps providers deliver exceptional care, kicks off its 12th SUMMIT Customer Conference by gathering over 2,000 of the industry's top healthcare professionals and thought leaders to connect, learn, and advance care together.

PR Newswire
Mar 27th, 2025
Kevala Announces Integration with PointClickCare via Marketplace to Optimize Workforce Management for Skilled Nursing Facilities

Kevala announces integration with PointClickCare via Marketplace to optimize workforce management for skilled nursing facilities.

PR Newswire
Mar 11th, 2025
Pointclickcare Unveils Transitions Of Care Solution To Help Medicare Advantage Plans Boost Cms Star Ratings

New solution delivers real-time, EHR-agnostic admission and discharge insights to payer-provider networks to enhance care coordination, reduce readmissions, and improve quality performanceTORONTO, March 11, 2025 /PRNewswire/ -- PointClickCare, a leading healthcare technology platform enabling meaningful care collaboration and real-time patient insights, today announced that it has launched its Transitions of Care (TRC) solution at the RISE National Conference. This new technology-driven solution is designed to help Medicare Advantage plans obtain, deliver, and act on time-sensitive admission and discharge information to ensure scalable and repeatable TRC Star measure performance, ultimately improving post-discharge coordination and intervention velocity.Nearly 20% of Medicare beneficiaries discharged from the hospital were readmitted within 30 days, and 34% were readmitted within 90 days, costing Medicare $17.4 billion annually. This financial burden, coupled with CMS placing greater emphasis on seamless care transitions to improve patient outcomes, demonstrates that it's imperative that Medicare Advantage plans be well-positioned to intervene quickly to prevent avoidable readmissions. PointClickCare's TRC solution is purpose-built to empower Health Plans and their provider networks with a seamless, tech-enabled workflow that automates data access and the delivery of real-time admission notifications and timely discharge information."With the heightened focus on CMS Star Ratings, Medicare Advantage plans need smarter, real-time interventions to ensure members receive the right care at the right time," said Brian Drozdowicz, senior vice president & general manager, Acute & Payer markets at PointClickCare. "Our Transitions of Care solution eliminates manual processes and gives plans the visibility and insights they need to proactively manage high-risk members, close critical quality gaps, and ultimately improve both clinical and financial outcomes, further reinforcing our commitment to helping care organizations collaborate more effectively and efficiently."The TRC solution is designed to optimize post-discharge coordination by automating the real-time access and exchange of admission and discharge data between payers and providers. By leveraging native provider workflows to deliver required information, the TRC solution removes the data access burden to satisfy the "Notification of Admission" and "Receipt of Discharge Information" components of the CMS TRC Star measure within the 48-hour time-bound specifications."We've engineered this solution to equip health plans with a standardized and EHR-agnostic data acquisition and delivery mechanism, ensuring seamless use across their provider network," says Whitney Eubanks, vice president of product management, Acute & Payer at PointClickCare

Hit Consultant
Mar 11th, 2025
Pointclickcare Launches Transitions Of Care Solution To Reduce Medicare Readmissions

PointClickCare Launches Transitions of Care Solution to Reduce Medicare Readmissions. by Jasmine Pennic 03/11/2025 Leave a Comment. What You Should Know: – PointClickCare, a healthcare technology platform launches its Transitions of Care (TRC) solution at the RISE National Conference. – The solution aims to help Medicare Advantage plans improve their TRC Star measure performance by automating the access and delivery of critical admission and discharge information.Automating Data Exchange for Timely InterventionsPointClickCare’s TRC solution is designed to streamline post-discharge coordination by automating the real-time access and exchange of admission and discharge data between payers and providers. By leveraging existing provider workflows, the solution ensures the timely delivery of required information, meeting the 48-hour time-bound specifications of the CMS TRC Star measure’s “Notification of Admission” and “Receipt of Discharge Information” components.The new solution addresses the significant issue of hospital readmissions among Medicare beneficiaries. With nearly 20% of patients readmitted within 30 days and 34% within 90 days, the financial burden on Medicare is substantial, costing $17.4 billion annually. Coupled with the Centers for Medicare Medicaid Services’ (CMS) increased focus on seamless care transitions, Medicare Advantage plans are under pressure to intervene quickly and effectively to prevent avoidable readmissions.Building on a Foundation of Connected CareThis new solution builds upon PointClickCare’s established track record of improving patient outcomes through connected care ecosystems

INACTIVE