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Full-Time

Staff Site Reliability Engineer

Updated on 10/1/2024

Moveworks

Moveworks

501-1,000 employees

AI platform for automating business processes

AI & Machine Learning
Enterprise Software

Senior, Expert

Mountain View, CA, USA

Category
DevOps & Infrastructure
Site Reliability Engineering
Required Skills
TCP/IP
Kubernetes
Microsoft Azure
Python
Java
AWS
Go
Linux/Unix
Google Cloud Platform
Requirements
  • 7+ years of experience in authoring and operating complex distributed infrastructure and applications
  • Strong experience with container orchestration platform like Kubernetes and cloud infrastructure like AWS / GCP / Azure
  • Very high proficiency with Unix/Linux, TCP/IP, DNS, load balancers, autoscaling, file systems and different types of data stores.
  • Software development proficiency with Python, Golang, Java, or C++
  • Experience working across teams and implementing solutions, tools, and practices to improve observability, reliability, and scalability
  • Desire to work at a startup pace in a small company with a high degree of ownership
  • Strong motivation, gumption, and an appetite for continuous, incremental changes and completing challenging projects fast
  • High level of curiosity about engineering outside of your immediate discipline and an incessant desire to learn
  • BS+ in computer science or a related field
Responsibilities
  • Design, develop, and evolve site reliability and chaos engineering for Moveworks infrastructure and services.
  • Closely work with machine learning, search, product, infrastructure, data, and frontend teams to understand their infrastructure and operational needs and build solutions that are optimal, fault tolerant, and scalable.
  • Author and advocate for reliability through best distributed system design patterns (error handling, retries, rate limiting, circuit breaking, etc.). Participate in design discussions and ensure operational readiness of infrastructure, services, and features.
  • Design and build tools, libraries, and frameworks that allow engineering teams to rapidly deploy and scale Moveworks infrastructure and applications.
  • Review and participate in application performance analysis / tuning and capacity planning.
  • Setup and maintain monitoring, metrics, and reporting systems for observability and actionable alerting.
  • Define internal and customer-facing key SLA metrics, implement solutions and practices with different teams to improve those metrics.
  • Own the engineering on-call process and setup. Drive discussions for outages, root cause analysis, and action items.
  • Participate in on-call rotation for second-tier escalation (at Moveworks, each engineer participates in the team specific first-tier on-call rotation). Help diagnose and resolve complex operational issues.

Moveworks provides an AI-powered platform that automates and streamlines various business processes for companies, particularly those with a global workforce. The platform integrates with enterprise chat systems, allowing employees to automate tasks such as booking time off, understanding payroll policies, and managing engineering tasks. It is designed to be user-friendly, encouraging regular use among employees. Moveworks differentiates itself from competitors by offering multilingual support for over 100 languages and utilizing generative AI to fill knowledge gaps and send automatic notifications. The goal of Moveworks is to help businesses increase efficiency, reduce time spent on routine tasks, and improve communication, ultimately leading to significant cost savings.

Company Stage

Series C

Total Funding

$308.2M

Headquarters

Mountain View, California

Founded

2016

Growth & Insights
Headcount

6 month growth

7%

1 year growth

9%

2 year growth

3%
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Simplify's Take

What believers are saying

  • Recognition as a finalist in the 2024 Microsoft Partner of the Year Awards and inclusion in Fast Company's list of the World's Most Innovative Companies of 2024 highlight Moveworks' industry leadership and innovation.
  • The launch of the next-generation Moveworks Copilot with advanced generative AI capabilities positions the company at the forefront of AI-driven business process automation.
  • Expansion of regional data centers in Australia, Europe, and Canada demonstrates Moveworks' commitment to data privacy and residency, appealing to global clients with stringent data requirements.

What critics are saying

  • The rapid pace of AI advancements could lead to increased competition, potentially eroding Moveworks' market share.
  • Dependence on strategic partnerships, such as with Microsoft Azure, may pose risks if these alliances face disruptions or strategic misalignments.

What makes Moveworks unique

  • Moveworks leverages generative AI to provide a conversational interface that integrates seamlessly with enterprise chat systems, setting it apart from traditional business process automation tools.
  • The platform's multilingual support for over 100 languages makes it uniquely suited for global enterprises, unlike many competitors with limited language capabilities.
  • Moveworks' strategic collaboration with Microsoft Azure enhances its platform's scalability, security, and compliance, providing a competitive edge in delivering AI solutions at scale.

Benefits

Fully paid comprehensive medical, dental, and vision coverage with no premiums

Fully paid short-term disability, long-term disability, and life insurance

Employee Assistance Program

Free daily meals

Discounts on select gym memberships

Unlimited PTO

Unlimited paid sick days

Up to 16 weeks of 100% paid parental leave

Generous paid holidays, tailored to your location

Medical, Family Care, and Military leave programs

Competitive salary

401(k) with matching

Equity and stock options

Commuter and parking benefits

Manager mentorship program

Buddy program for new hires

Paid industry certifications

Continuing Education stipend