Customer Facing and Order Management Representative

Customer Facing and Order Management Representative Iberia

About the Role

Provides timely and effective administrative support to customers and sales teams, as the primary liaison between customers, Sales & Marketing, and solution specialists. Responsible for ensuring excellent customer experience following established procedures and guidelines.

What you will do

• Main Point of Contact for Customers as well as Sales & Marketing teams being first call resolution for any query or request ​

• Holds the relationship with the Customer providing excellent customer experience and service

• Supports sales in providing full visibility on customer interactions​ by managing customer requests and queries

• Interacts with service specialists where customer queries require deeper knowledge of a specialist area or further investigation ​

• Works with service specialists to proactively manage exception-based tasks to enhance the customer experience - via C4 platform​

• Gain knowledge of the relevant end-to-end SMM process for a certain customer / customer group and leverages the service specialist network effectively to provide an excellent customer experience​

• Supported by the network of service specialists identify opportunities to optimize order to billing activities and investigate customer queries which cannot be resolved during the 1st call

Who you are

• English, Portuguese and Spanish Language skills are a must

• Previous experience in customer service will be considered as a plus

• Familiarity with Customer Relationship Management (CRM)

• Customer Focus with knowledge on managing orders efficiently, ensuring accuracy and adherence to procedures

• Team Collaboration and good communication skills

What We Can Offer You

Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere.

Application End Date:

08 ott 2025

Job Requisition ID:

Essity256897