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Full-Time

Trust & Safety Specialist

Escalations

Posted on 6/12/2024

Instawork

Instawork

1,001-5,000 employees

Flexible staffing platform for hourly workers

Consumer Software

Compensation Overview

$90k - $100kAnnually

+ Equity

Mid

San Francisco, CA, USA

Category
Legal
Risk & Compliance
Legal & Compliance
Requirements
  • Bachelor's degree or equivalent practical experience
  • 4+ years of experience in operations, compliance, or Trust & Safety, preferably in a two-sided marketplace
  • Experienced with developing and administering quality programs in a complex operation
  • Strong executive presence and experience with briefing C-level audiences
  • Available to work a non-traditional schedule (e.g. weekends)
  • Experience communicating with external stakeholders, such as clients or law enforcement
  • Strong analytical skills, including working with data to solve business problems
  • Process-driven individual with a proven track record of developing and implementing new processes and identifying opportunities to improve or build on existing processes
  • Ability to focus and thrive in a fast-paced environment
Responsibilities
  • Investigate safety incidents and follow through to resolution across all stakeholders
  • Conduct objective, unbiased, thorough evidenced-based investigations
  • Manage escalated support tickets, communicating clearly and consistently with the professionals and partners using our platform
  • Develop subject matter expertise on Instawork’s Community Guidelines and terms of service
  • Prioritize responses based on urgency and severity
  • Identify opportunities to improve our operational workflows and policies
  • Learn and master multiple internal systems
  • Use data to gather and communicate facts

Instawork is a flexible staffing platform facilitating connections between businesses and hourly workers across a variety of sectors, ensuring high worker quality and efficient shift management with the use of advanced technology. This platform provides a dynamic environment where technological usage is paramount, offering workers and businesses alike innovative solutions for workforce management. It positions itself as a leader in integrating technology to streamline staffing needs, making it an attractive workplace for individuals interested in contributing to cutting-edge workforce solutions.

Company Stage

Series D

Total Funding

$151.1M

Headquarters

San Francisco, California

Founded

2015

Growth & Insights
Headcount

6 month growth

5%

1 year growth

19%

2 year growth

94%
INACTIVE