Case Manager
Pre, Hearing Customer Service Representative
Posted on 2/11/2023
INACTIVE
Internet Brands

5,001-10,000 employees

Internet media company
Company Overview
Internet Brands integrates web solutions for businesses with media websites for consumers in key vertical markets. The company makes managing enterprise digital easy with a suite of easy to use tools.
Locations
Minneapolis, MN, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • Previous experience in a direct customer contact position is preferred
  • Customer service orientation; energetic and outgoing personality
  • Excellent written and verbal communication skills; Ability to communicate professionally, effectively and with empathy in potentially difficult circumstances
  • Multitasking skills and the detail-oriented focus required for a fast-paced environment
  • Basic PC knowledge, working knowledge of Windows operating systems, Internet and mainstream web browsers
  • BILINGUAL - English/Spanish a plus
Responsibilities
  • Receive inbound calls from clients
  • Make multiple follow-up calls to clients with the goal of making successful contact
  • Process incoming paperwork and update file
  • Assist with other department functions as directed by supervisor