Contents Evaluator Associate

PRIMARY PURPOSE:  To act as the point of contact for the insured’s, vendors and public adjustors and provide support to the outside contents evaluator assistants.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Acts as the point of contact for the insured’s, vendors and public adjustor when onsite.
• Provides support to the outside contents evaluator assistants.
• Prepares field reports of the inventory capture.
• Uploads all digital media and completes quality check for daily field activity to maintain accuracy.
• Completes onsite inventory of total loss contents items and uploads data from field work to server.
• Oversees all necessary maintenance of crew vehicles, including: gas, oil changes, tire rotations, and any other necessary repairs.
• Maintains daily care and maintenance of all equipment.
• Conforms with and abides by all regulations, policies, work procedures, and instructions.
   

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization’s quality program(s).
• Travels as required.
   

QUALIFICATIONS
 

Education & Licensing
High school diploma or GED required.
 

Experience
One (1) year of customer service experience or equivalent combination of education and experience preferred.
 

Skills & Knowledge

• Good comprehensive decision making skills
• Good oral and written communication skills
• PC literate, including Microsoft Office products
• Excellent interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies
   

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
 

Mental:  Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
 

Physical:

• Ability to stand and/or walk for long periods of time.
• Ability to kneel, squat and/or bend.
• Ability to work outdoors in hot and/or cold weather conditions.
• Ability to climb, crawl, stoop, kneel, and/or reach overhead
• Ability to lift/carry up to 50 pounds and push/pull up to 100 pounds
• Ability to drive for an extended period of time.
• Must have continual use of manual dexterity.
• Good computer keyboarding skills.
   

Auditory/Visual:   Hearing, vision and talking
 

NOTE:  Credit security clearance, confirmed via a background credit check, is required for this position.
 

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.  They are not intended to constitute a comprehensive list of functions, duties, or local variances.  Management retains the discretion to add or to change the duties of the position at any time.