Senior Provider Success Associate
Updated on 3/21/2024
Stellar Health

201-500 employees

Point-of-Care health software
Company Overview
Stellar Health’s mission is to improve the quality-of-care and affordability of millions of patients in the United States. The company helps payors, health systems and provider networks, and practicing physicians improve quality and financial performance by prompting providers and their staff with recommended value-based actions and real-time payments at the point of care.

Company Stage

Series B

Total Funding

$74.9M

Founded

2018

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

-7%

1 year growth

4%

2 year growth

22%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Management
CategoriesNew
Medical, Clinical & Veterinary
Healthcare Administration & Support
Requirements
  • 3+ years of professional experience
  • Prior experience in a healthcare/healthtech environment preferred
  • Prior experience in relationship management, sales, or customer success
  • Great interpersonal skills
  • Ability to build relationships and influence behaviors
  • Ability to think strategically and critically to solve tough problems
  • Strong working knowledge of Excel
  • Prior experience with GSuite or Office365 (familiar with modern tech stacks)
Responsibilities
  • Strategize with providers, practice managers, and care team staff members
  • Engage and break-through with providers and users who are hesitant to integrate Stellar into their practice workflow
  • Onboard and train practice staff on effective use of the Stellar Health platform
  • Use analytical tools and qualitative insights to assess practice performance over time and guide improvement on value-based care metrics
  • Partner closely with account management counterparts to align provider performance with key customer success metrics
  • Translate in-depth understanding of provider and practice staff needs into critical insights for product development
  • Design strategies to help get different types of providers to engage more successfully with Stellar and deliver better outcomes
  • Develop internal operational best practices for practice performance management
  • Act as a Stellar Ambassador with clients and with other healthcare stakeholders