INACTIVE
Full-Time
Application Support Analyst
West Coast based candidates only
Posted on 4/5/2024
Data-driven healthcare platform with analytics
Data & Analytics
Junior, Mid, Senior
Minneapolis, MN, USA
Required Skills
Communications
Customer Service
Requirements
- Experience in a customer service-related role
- Critical thinking skills
- Communication skills
- Ability to work independently & efficiently in a fast-paced, high-volume environment
- Strong problem solving/analytical skills
- Self-motivated with strong organizational/prioritization skills and ability to multi-task with close attention to detail
- Strong interpersonal skills
- High school diploma/GED equivalent
Responsibilities
- Work directly with customers to understand business need
- Perform all research needed to resolve issues reported by the customer
- Maintain active communication with a customer via Help Center, email or while on customer calls
- Review logs in the application to determine root case of an issue
- Troubleshoot and coordinate with engineering on code changes required due to defects or regulatory changes
- Provide after hours on-call Support
- Maintain compliance with Inovalon’s policies, procedures, and mission statement
- Adhere to all confidentiality and HIPAA requirements
- Other duties/projects as assigned
Inovalon offers a data-driven healthcare platform that integrates national-scale connectivity, real-time primary source data access, and advanced analytics to power over 100 cloud-based solutions, enabling improved clinical outcomes and economics across the healthcare ecosystem. The platform serves top U.S. health plans, global pharmaceutical companies, healthcare provider systems, and specialty pharmacy companies.
Company Stage
N/A
Total Funding
N/A
Headquarters
Bowie, Maryland
Founded
1997
Growth & Insights
Headcount
6 month growth
↑ 0%1 year growth
↑ 5%2 year growth
↑ 20%INACTIVE