Full-Time
Trading Client Support
Holding company
Junior, Mid, Senior
Chicago, IL, USA
- Bachelor's degree or equivalent experience
- 2-7 years' experience in a similarly fast paced industry
- Strong analytical, reasoning and decision-making skills
- First class written and spoken English
- Ability to communicate confidently and concisely using business acumen
- Ability to create and maintain strong working relationships both with customers and colleagues
- Calmness under pressure and the ability to maintain good humour, particularly in the face of adversity
- High quality of execution, productivity, rigor, and attention to detail
- Teamwork, reliability and collaboration
- Lateral thinking and good judgment
- Imagination, creativity, innovation and continuous service improvement
- Demonstrable knowledge of financial markets; knowledge of Derivatives and electronic trading (highly desirable)
- Knowledge of Derivatives trading platforms (highly desirable)
- Front Office experience (highly desirable)
- Knowledge / experience of ITIL processes
- Experience of working in Managed services / SaaS environments
- Build and maintain strong working relationships with clients, communicating confidently using business acumen
- Log, prioritize and manage incidents within ION's IT Service Management tool, ensuring they are regularly updated and accurately reflect the current state of investigation
- Investigate and resolve incidents, communicating the status, risk and any other updates effectively and promptly to the client
- Liaise with internal groups as necessary, including Technical Support, Development, Implementation and Infrastructure teams
- Build and maintain a strong functional and business knowledge across ION's suite of products
- Ability to work effectively within a team with minimal supervision
- Set and follow "Best Practice" in an ITIL aligned Service Desk
- Willing to work shifts and weekends
- Willing to travel, if required
- Over 2,000 of the world's leading corporations, including 50% of the Fortune 500 and 30% of the world's central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk
- Over 800 of the world's leading banks and broker-dealers use our electronic trading platforms to operate the world's financial market infrastructure
ION software wants to help improve decision-making, increase efficiency, simplify complex processes and empower people. They enable financial institutions, central banks and corporations to digitize and automate their most business critical processes.
Company Stage
N/A
Total Funding
$42.1M
Headquarters
, United Kingdom
Founded
1998
6 month growth
↑ 6%1 year growth
↑ 22%2 year growth
↑ 28%Benefits
Health, dental, and vision insurance
AD&D and disability insurance
Flexible spending account
Health savings account
Life insurance
Mental health care
401K plan
Performance bonus
Supplemental workers' compensation
Family medical leave & parental leave
PTO, paid holidays, sick days, bereavement leave, and volunteer time off
Commuter checks
Company social events
Employee assistance program
Free lunch
mobile phone discount