As part of Jump’s helpdesk, you will work directly with our end users to provide technical support. You will be tasked with maintaining and monitoring our desktop and laptop fleet, striving for uptime, efficiency and predictability. We strive for excellent customer service and high customer satisfaction by having a can-do attitude. We want your help to ensure proper response times are met and issues are being resolved.

What You’ll Do:

• Respond to telephone calls, email requests for technical support.
• Document, track and monitor the problem to ensure a timely resolution.
• Maintain and support desktop PCs, hardware, software and operating systems.
• Responsible for assisting all the shipping/receiving functions required for the Technology Dept.
• Responsible for maintaining and organizing adequate supplies of IT consumables at all critical facilities.
• Identify technical problems and conduct research to resolve these issues.
• Other duties as assigned or needed.

Skills You’ll Need:

• Passion for technology
• Some experience from within an IT helpdesk environment
• Self-motivated and takes initiative. Strong work ethic
• Well-organized, with a keen eye for attention to detail
• Ability to lift 50lbs
• Excellent written and spoken English communication skills
• Strong customer service skills
• Good experience with Windows 10, MacOS and Microsoft Office applications
• Experience supporting users in virtual desktop environments is a plus
• Strong IT troubleshooting techniques
• Experience in building computer workstations
• Knowledge in the mobile phone arena (Android, IOS)
• Flexible schedule, with the ability to work some nights and weekends as required
• Predictable and reliable availability

Annual salary range $60,000 – $70,000 + overtime eligible + discretionary bonus eligibility

Benefits include:

• Medical, dental and vision insurance
• Group Term Life and AD&D Insurance
• Paid vacation plus paid holidays
• Retirement plan with employer match
• Paid parental leave
• Wellness Programs