Facebook pixel

Senior Leading Practices Expert/Portfolio Manager: Strategic Portfolio Management
Confirmed live in the last 24 hours
Austin, TX, USA • Remote in USA
Experience Level
Desired Skills
  • 3+ years experience of implementing ServiceNow as a customer or partner is required
  • Knowledge of SPM processes and frameworks (e.g. SAFe and Demand Management) is a must
  • Willingness to learn new products and understand customer challenges
  • Digital transformation experience as a customer or consultant. This includes activities such as: planning and governance, business case development, product roadmap creation, solution analysis and design, system and process design
  • Proficiency in managing a variety of stakeholders including executive stakeholders, technical architects, business process consultants, and extended program teams
  • Excellent editorial instincts and a creative knack to tell stories
  • Strong written communication skills with an ability to write content that prompts specific actions
  • Proficient in Microsoft Office products and collaboration tools e.g. Miro, SharePoint, Teams
  • Experience with designing presentations and documents for both executives and end users with attention given to tone and level of detail
  • Capable of understanding and defining the bigger picture. This role requires continuous translation between technical capabilities, business outcomes and value, and conceptual standardization
  • A creative yet structured work style that thrives on initiating new improvements
  • An aptitude to learn technology quickly through instruction and self-training
  • Ability to be flexible to work in an international, fast-growing environment
  • Ability to travel on occasion
  • Publish and maintain a portfolio of leading practices focused on Strategic Portfolio Management workflows
  • Act as an expert thought leader in the ServiceNow eco-system for SPM capabilities including: Project Portfolio Management, Demand Management, SAFe, Resource Management, Digital Portfolio Management, and Release Management
  • Participate in driving the growth and adoption of an innovative and fast-growing product
  • Develop a network of customers, partners, and peers to understand priority issues, harvest insight, and generate Leading Practice content. This includes regular collaboration with your ServiceNow colleagues such as outbound product managers, expert services consultants, product teams, and customer success teams. It also includes regular feedback from external partners and customers, as needed
  • Demonstrate your expertise in ServiceNow and your industry knowledge of SPM functions by authoring prescriptive guidance on how to implement, adopt, and demonstrate value with ServiceNow
  • Independently establish a content strategy for your portfolio incorporating multiple content formats and content distribution channels
  • Conduct research to maintain/understand the customer's top goals and challenges and develop insights
  • Provide authoritative, official ServiceNow platform adoption and implementation answers and insights
  • Publish and maintain Leading Practice content such as process guides, solution designs, workshop presentations, white papers, accelerators, and customer answers
  • Support the Go-To-Market process by ensuring Leading Practice content remains accurate and up-to-date
  • Represent ServiceNow at industry conferences, user groups and partner enablement events
  • Liaise with the product development team to understand the future of the portfolio and ensure new platform features are accompanied by consistent and high-quality leading practices

10,001+ employees

Cloud-based enterprise operation solutions
Company Overview
ServiceNow’s mission is to transform IT to revolutionize the enterprise by placing a service-oriented lens on the activities, tasks, and processes that make up day-to-day work life. The company is committed to helping modern enterprises operate faster and become more scalable through their platform that optimizes processes, makes work more intuitive, and discovers insights that create new value.
  • Generous family leave
  • Flexible PTO
  • Matched Donations
  • Retirement benefits
  • Annual learning stipends
  • Paid volunteer time
Company Core Values
  • Wow our customers
  • Win as a team
  • Create belonging
  • Stay hungry and humble