About mParticle:

mParticle is the leading independent customer data platform.  We are focused on the infrastructure layer of a Company’s growth stack.  Developers, engineers, product managers and marketers choose mParticle to simplify the flow of customer data between systems and applications, breaking down data silos and improving customer experiences.  We work with big players and small, fueling the customer success of brands like Starbucks, NBC Universal, Spotify and Airbnb. We’re growing fast and offer smart, talented individuals an opportunity to be high impact players as we scale and achieve our vision for being the world leader in this space. We care deeply about culture and our people, creating a place where you can do your best work and love doing it! 

About the role:

mParticle helps businesses deliver outstanding customer experiences andsimplify their customer data infrastructure by providing data quality, governancecapabilities, and best in class connectivity to deliver outstanding customerexperiences.

As a Solutions Architect at mParticle, you will be partnering with the Customer Success team in owning the technical health, and technical implementations, for our largest and most strategic clients. You will play a critical role in ensuring these clients are successful in adopting, leveraging and growing with the mParticle platform, as well as getting the most value from our solutions. 

Your work will be meaningful and have a strong impact on mParticle and our clients’ success. You will have a high degree of freedom in your work, with support from the entire mParticle team. You will interact with some of the best minds in the data technology and marketing space and have the opportunity to partner with cutting edge platforms across the analytics, attribution, marketing automation, and social media domains. 

What you’ll do: 

• Own and govern entire mParticle implementations across large, multi-business unit/ multi-region enterprises 
• Deliver creative and scalable technical solutions to customers ● Serve as a trusted technical advisor to large enterprises by providing technical expertise on the mParticle platform, and sharing technical best practices to help customers achieve their business goals
• Own enterprises’ evolving technical roadmap for the mParticle platform to ensure account’s technical health and success 
• Evangelize, educate and support customers on data driven use cases and their execution 
• Collaborate across mParticle product, engineering, sales, and client services functions in orchestrating solutions to customers’ use cases ● Contribute to Quarterly Business Reviews & Quarterly Architecture Reviews ● Author content for the mParticle Customer Knowledge Base and Blog including feature guides and best practices. 
• Travel approximately up to 20%
   

We’d love to hear from you if you have: 

• 4 year undergraduate degree. 
• 5-10 years technical client-facing experience as a Solutions Architect, Software Developer, Technical Account Manager or in technical solutions implementation or technology consulting role. 
• Senior level experience with large, complex, strategic enterprise accounts. ● Familiarity with RESTful APIs. 
• Experience working with datasets. 
• Extensive experience collaborating with business and technology stakeholders. 
• Excellent written and verbal communication skills. 
• General knowledge of digital marketing tool landscape: analytics, attribution, ad serving, DMPs, push, social media. 
• General knowledge of data driven marketing practices: audiences, retargeting, exclusions etc. 
• Mobile marketing and technology experience is a huge plus particularly deploying and supporting mobile SDKs and performing and supporting customer data integrations.