Windows Desktop Support Technician

Overview

Job Title: Windows Desktop Support Tech                       

Location: Arnold AFB, TN

Job Family Code: M – Client Technical Support & Training

Function/Branch: Information Systems & Technology/Infrastructure

Directorate: Engineering & Tech Support

Position Type: Regular, Full-Time                                        

Pay Type: Exempt

Grade: L06 (MA0602) – L07 (MA0702)

Salary Range: L06: $55,000 - $68,000; L07: $60,000 - $82,000 /year

Overview

Beyond New Horizons, LLC (BNH) has an exciting opportunity for a Windows Desktop Support Tech, supporting TOS II, at Arnold Air Force Base, TN. As a Windows Desktop Support Tech, you will be working as a member of an integrated team responsible for support and maintenance of Desktops and Peripherals for the United States Air Force Test Operations and Sustainment efforts.

Open to internal and external candidates. The selected candidate for this requisition may be required to occasionally (e.g. application upgrades) work outside normal business hours.

Job Summary

Beyond New Horizons, LLC (BNH) is the team selected by the U.S. Air Force to conduct Test and Operations Sustainment at the Arnold Engineering Development Complex (AEDC) at Arnold Air Force Base in Tennessee.  AEDC operates more than 55 aerodynamic and propulsion wind tunnels, rocket and turbine engine test cells, space environmental chambers, arc heaters, ballistic ranges and other specialized units located in six states. Many of the complex's test units have capabilities unmatched elsewhere in the United States; some are unique in the world. AEDC is one of three installations which are part of the Air Force Test Center (AFTC), one of six subordinate commands of the Air Force Materiel Command organization, and an important national resource.

AEDC’s mission is to conduct developmental tests and evaluations for the Nation through modeling, simulation, and ground and flight test.  Execution of the mission requires a large team of highly qualified and dedicated professionals from multiple technical disciplines to effectively accomplish the objectives of our test customers.

BNH currently has an exciting career opportunity available for a Windows Desktop Support Tech to join our team at Arnold Air Force Base in Tennessee.

Job Duties:

• Desktop & End-User Support: Install, configure, and troubleshoot hardware (desktops, laptops, printers) and software; actively monitor and resolve Helpdesk tickets while providing training and excellent technical assistance to users.
• Imaging & Deployment: Create, maintain, and deploy Windows 11 client "gold" images to areas across the Base.
• Software & O365 Administration: Configure, maintain, and support the Microsoft Office 365 environment alongside other enterprises and specialized software applications to ensure smooth daily operations.
• Security Hardening & STIGs: Implement system security configurations, hardening, and vulnerability patching for clients and servers in strict accordance with Security Technical Implementation Guides (STIGs) and DoD policies.
• Cybersecurity Compliance: Ensure Cybersecurity requirements for Air Force IT system networks are consistently documented, evaluated, and compliant; collaborate with the Information System Security Manager (ISSM) on information assurance regulations.
• Process & Technology Improvement: Maintain working knowledge of emerging IT technologies, participate in capability reviews, and support standard work processes across the TOS contract.
• Operational Availability: Maintain availability outside of standard working hours to remediate critical IT issues as required.
• It is a condition of employment to wear PPE (Personal Protective Equipment) in accordance with supervisory direction and company policy.
• Perform other duties as assigned by the supervisor.

Basic Qualifications:

• Bachelor’s degree in IT-related field
• M06: 1 year of progressively relevant experience.
• M07: 2 years of progressively relevant experience.
• In lieu of bachelor’s degree 4+ years of IT-related experience.
• Must be able to obtain and maintain a Security Clearance and access to the AEDC local area network.
• Current US Citizenship required.

Preferred Qualifications

• Certifications: Active CompTIA Security+ and CompTIA A+ certifications.
• Technical Expertise: Proven experience in desktop hardware/software setup, client/server patch management, and administration of Windows 11, Microsoft 365, and MS Visio.
• Imaging Experience: Demonstrated practical experience creating, managing, and deploying Windows client "gold" images.
• Problem-Solving & Multitasking: Strong analytical skills with the ability to effectively troubleshoot technical issues and manage multiple competing priorities.
• Communication & Customer Service: Excellent oral and written communication skills; a "can-do" attitude with a proven ability to build and maintain positive relationships with peers, customers, and personnel at all organizational levels.

What We Offer

• Competitive salaries
• Continuing education assistance
• Multiple healthcare benefits packages
• 401K with employer matching
• Paid time off (PTO) along with a federally recognized holiday schedule

Who We Are

Beyond New Horizons (BNH) is a fully populated joint venture of Astrion and Fluor Federal Services, Inc. formed to provide unmatched Test Operations and Sustainment services for the Arnold Engineering and Development Complex.

We chose our name to serve as an enduring reminder of our commitment to AEDC’s rich aerospace research and development legacy anchored in AEDC’s Towards New Horizons founding study and the unprecedented opportunities to greatly expand AEDC’s capabilities and capacity Beyond those existing today. Leveraging the capabilities of our parent companies, BNH specializes in testing and evaluation for military and space systems combined with proven capability in large-scale Government program management, integration, engineering, and construction services for specialized and technically advanced high-hazard facilities.

Join our Team!

U.S. Citizenship is required. At this time BNH will not sponsor any applicants for employment authorization or offer any immigration related support for this position (i.e. H1b, F1 OPT, F-1 STEM OPT, F-1 CPT, J-1, E-2, E-3, L-1, or other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount BNH is willing to pay at the time of this posting. Salaries for part-time jobs will be adjusted based upon the number of hours agreed to work.

L06: $55,000 - $68,000; L07: $60,000 - $82,000 /year at  Arnold AFB, TN

BNH is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, veteran status, and any other grounds for discrimination prohibited by applicable law.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.