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Sr. Technical Support Engineer
Posted on 10/26/2022
INACTIVE
Locations
Orlando, FL, USA • Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
AWS
Customer Service
JavaScript
HTML/CSS
Java
Microsoft Azure
SQL
Tomcat
Communications
TCP/IP
Requirements
  • Experience writing and debugging JavaScript Code
  • Working knowledge of object oriented programming (Java and JavaScript) Understanding of SQL and database concepts
  • Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON)
  • Understanding of remote administration via SSH, SNMP, WMI, Powershell
  • Understanding of Networking concepts including TCP/IP, HTTP, concepts of firewall, load balancer and ports
  • Familiarity with VMware, AWS, Azure, Event Management Systems
  • Excellent troubleshooting skills
  • 2+ years of experience with enterprise software application support
  • Demonstrated experience understanding and troubleshooting solutions in a complex technical environment
  • Ability to multi-task in a fast-paced high performance environment collaborating with multiple teams
  • Proven ability to maintain a professional demeanor and customer focus when handling complex issues
  • Excellent written and verbal communication skills
  • Portuguese Language Proficiency Preferred
Responsibilities
  • Technical Support Engineers are responsible for managing and resolving the most challenging issues for the ServiceNow platform. This includes being the first point of escalation within the technical support department as well as providing regular communication updates to customers on the progress of their requests/incidents. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal and customer service skills in addition to strong technical skills
ServiceNow

10,001+ employees

Cloud-based enterprise operation solutions
Company Overview
ServiceNow’s mission is to transform IT to revolutionize the enterprise by placing a service-oriented lens on the activities, tasks, and processes that make up day-to-day work life. The company is committed to helping modern enterprises operate faster and become more scalable through their platform that optimizes processes, makes work more intuitive, and discovers insights that create new value.
Benefits
  • Generous family leave
  • Flexible PTO
  • Matched Donations
  • Retirement benefits
  • Annual learning stipends
  • Paid volunteer time
Company Core Values
  • Wow our customers
  • Win as a team
  • Create belonging
  • Stay hungry and humble