Full-Time

Senior Capacity Planning and Forecasting Analyst

Posted on 5/31/2024

Robinhood

Robinhood

1,001-5,000 employees

Commission-free trading for stocks, crypto

Fintech

Senior

Westlake, TX, USA + 2 more

Required Skills
Management
Business Analytics
Data Analysis
Requirements
  • Bachelor's degree or equivalent experience in business, analytics, statistics, or related field
  • 5+ years' proven experience in workforce management/contact center forecasting
  • 3+ years experience in data analytics and project management
  • 3+ year experience using a WFM software (Assembled, Aspect, Calabrio, or Nice )
  • Ability to articulately present analytics insights to leadership
  • Motivated to work hard in a fast-paced, constantly evolving environment
  • Experience using AI to increase impact
  • Experience across typical workforce management subject areas: interval level forecast, scheduling, proficient level reporting skills, and experience optimizing workforce in contact center environments
Responsibilities
  • Develop Forecasting Models
  • Data Analysis
  • Performance Metrics
  • Resource Allocation
  • Scenario Planning
  • Continuous Improvement
  • Stakeholder Engagement
  • Reporting
  • Strategic Initiatives
  • Policy Formulation
  • Technological Proficiency
  • System Improvements

Robinhood is at the forefront of democratizing financial services, providing accessible, commission-free trading through a user-friendly app. This company leads in integrating traditional financial instruments with burgeoning digital markets, including cryptocurrencies and NFTs. The supportive work environment fosters innovation and a customer-focused approach, making it an exceptional place for employees who are passionate about making a positive impact in finance and technology.

Company Stage

IPO

Total Funding

$7.4B

Headquarters

West Menlo Park, California

Founded

2013

Growth & Insights
Headcount

6 month growth

4%

1 year growth

2%

2 year growth

-20%

Benefits

Well-being - Premium medical, dental, and vision insurance

Family & home life - Parental leave, personal prosperity benefits

Comfort & care - Flexible work from home / office balance, health & wellness stipend

Office life - Catered meals and fully stocked kitchen, commuter benefits

Growth - Education and training, community events, career mentorships