IT Support Engineer

Syndax Pharmaceuticals is looking for an IT Support Engineer

At Syndax, we are determined to realize a future in which people with cancer live longer and better than ever before. Syndax Pharmaceuticals is a clinical stage biopharmaceutical company developing an innovative pipeline of cancer therapies.

The Role:

Syndax seeks qualified candidates for our IT Support Engineer position who have a passion for technology, professional demeanor, solid communication skills, and a desire to learn. The IT Support Engineer will join Syndax’s information technology group to work on and support our production environment, consisting of user systems and a cloud-centric infrastructure including MS O365, Azure, Intune, and other SaaS environments.

Key Responsibilities:

• First point of contact for daily operational technology support, including support of laptop computers, tablets, mobile devices, virtual desktops, and SaaS applications for a hybrid work force.
• Participate in rotating on-call schedule for after-hours support.
• Troubleshoot technology issues spanning the operating system through desktop & cloud applications.
• Facilitate onboarding & offboarding, including the deployment of assets via Autopilot and the return of workstations.
• Effectively triage requests via ticketing system (FreshService) while complying with established SLAs and ensuring customer satisfaction.
• Develop documentation for various technology tasks and troubleshooting steps.
• Execute, create, and evolve standardized technology solutions and operating procedures.
• Collaborate with team members on projects and tasks, as assigned.
• Maintain security across systems in accordance with defined processes and procedures.

Desired Experience/Education and Personal Attributes:

• A bachelor’s degree in computer science, Information Technology, or similar.
• 3-5 years of experience as a Helpdesk Support Specialist. Biotech industry experience a plus!
• Exceptional interpersonal and communication skills, both written and verbal.
• Proven ability to problem-solve and perform root-cause analysis.
• Knowledge of O365, Azure AD, Intune, and Azure Cloud Computing Resources. Knowledge of PowerShell preferred.
• Experience with Windows OS, desktop applications including Microsoft Office with add-ins, web browsers, development tools and libraries.
• Familiarity with writing documentation to capture process and technology details for repeatable and verifiable high-quality results.
• Experience assembling and moving physical computer systems and hardware, replacing/updating peripherals, and connections.
• Exposure to mobile device management including iOS and Android.

Location: Syndax has offices in Waltham, MA, and New York City, and has a distributed workforce across the United States. This position requires working from Syndax’s primary New York City office. 

Syndax offers a total compensation and rewards package that is among the most competitive in the industry. Base pay is just one element of our package and is determined within a range based on several factors including market data, experience, qualifications, demonstrated skills, relevant education or training, travel requirements and internal equity. Our overall package also includes an equity offering, annual target bonuses, and an outstanding benefits program. The anticipated annualized salary range for this role is $100,000 – $110,000.

About Syndax:
Syndax Pharmaceuticals is a commercial-stage biopharmaceutical company developing an innovative pipeline of cancer therapies. Highlights of the Company’s pipeline include Revuforj® (revumenib), an FDA-approved menin inhibitor, and Niktimvo™ (axatilimab-csfr), an FDA-approved monoclonal antibody that blocks the colony stimulating factor 1 (CSF-1) receptor. Fueled by our commitment to reimagining cancer care, Syndax is working to unlock the full potential of its pipeline and is conducting several clinical trials across the continuum of treatment. For more information, please visit www.syndax.com/ or follow the Company on X (formerly Twitter) and LinkedIn.

Syndax Pharmaceuticals is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

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