Job Description:

This position is responsible to lead the daily operation of the patient meal area under the direction of the Nutrition Services Manager. This role provides direction related to creating an exceptional experience for patients and guests. This position will oversee operations of this service line, following system-level best practice standards, supporting quality initiatives, meeting regulatory compliance, supervising caregivers, and realizing consumer expectations. Responsible for hiring, coaching, and counseling of staff on performance issues. Usually spends at least 50% of time performing administrative/supervisory duties.

• Posting Specifics
  Pay Rate: Based on Experience
  Shift Details: Weekdays and rotating weekends.
  Current shift is 11:30am - 8:00pm

  Department: McKay Dee Hospital Culinary Services
  Additional Details: Incumbent will be expected to spend time on the floor with the team to supervise and provide in-the-moment coaching opportunities as they arise.
  Minimum 2 years of Leadership / Coaching Experience is required
  
   
• Leads team and daily operations of assigned areas and ensures tasks are completed.
• Hires, coaches, and counsels’ employees and conducts performance reviews.
• Participates and/or leads orientation, and training.
• Assists in scheduling to ensure appropriate level of staffing and coverage for vacation and call-ins within allowed budget. Manages overtime and premium pay with budget.
• Responsible for management of assigned department resources, which may include inventory management, cash handling, and monitoring of equipment to ensure good/safe working order.
• Resolves issues such as service recovery, coaching/redirecting caregivers, and rearranging staffing.
• Works with Patient Meal Lead Dietitian and leads in directing patient meal experience.
• Supervise daily operations of Patient Services including caregivers, tray accuracy, caregiver competency, patient satisfaction, and food quality
• Creates a positive experience for each patient
• Partners with Patient Meal Lead Dietitian and nurse managers to assure individual patient needs are met
• Leads patient areas and has competency in modified diets and patient meal standard works.
• Responsible to implement, under the direction of the Nutrition Services Manager, best practice, system-level initiatives.
• Participate in and aligns services with all department guidelines including food safety, zero harm, goals, continuous improvement and more agencies and hospital.
• Achieves and maintains consumer satisfaction goals. Creates a positive experience for each patient and guest.
• Assists in keeping storage areas clean and organized to ensure all Joint Commission and Health Department guidelines are followed.
• Conducts and participates in team meetings.
• Communicates issues with the appropriate members of management.
• Other duties as assigned by the Nutrition Services Manager.

Minimum Requirements 

• Food Handler Permit (as required by State) or ServSafe certification is required by first day of work. ServSafe certification obtained within 90 days of hire date if not current.
• Three years related work experience
• Two years leadership experience
• Demonstrated ability to lead in a positive and professional manner.
• Demonstrated effective verbal, written, interpersonal and communication skills.
• Demonstrated computer proficiency.

Preferred Qualifications 

• Experience working with Modified Diets
• Previous experience in a healthcare setting
• Experience in using word processing, spreadsheet and database applications, internet, email and scheduling applications as well as computerized tracking systems.
• Certified Dietary Manager Certification.
• Associate Degree in Food Services, Nutrition, Culinary Arts, Hospitality, or Business. Degree must be obtained through an accredited institution. Education is verified.

Physical Requirements:

Physical Requirements 

• Interact with patients and co-workers requiring the employee to verbally communicate information, as well as understand spoken information.
• Operate food service equipment or computer requiring the ability to move fingers and hands.
• See and read labels, monitors, and documents.
• Carry, push/pull, and walk while transporting food, supplies, and service equipment.
• Climb, squat, kneel, and lift to clean equipment and reach and retrieve food and supplies.
• Remain standing for long periods of time to perform work.
• Tolerate extremes in temperature such as performing work at a grill or in a refrigerator.
• Interact with others by effectively communicating, both orally and in writing.
• May require lifting and transporting objects and office supplies, bending, kneeling and reaching.

Location:

Intermountain Health McKay-Dee Hospital

Work City:

Ogden

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$21.17 - $31.13

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment todiversity, equity, and inclusion.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.