Full-Time

Field Service Representative III

Posted on 12/2/2024

Medtronic

Medtronic

10,001+ employees

Develops and manufactures medical devices and therapies

Biotechnology
Healthcare

Compensation Overview

$60k - $90kAnnually

Mid

Harrisburg, PA, USA + 1 more

More locations: Allentown, PA, USA

Must reside within 30 minutes of Harrisburg/Allentown/Philadelphia, PA.

Category
Embedded Systems Engineering
Instrumentation and Measurement Engineering
Electrical Engineering
Requirements
  • High School Diploma or equivalent required
  • 4 years of technician, clinical field service or clinical customer support experience
  • Associate's degree in Bioengineering, engineering or technology field.
  • Previous experience as Technician/Field Services within medical device industry.
  • Direct experience supporting surgical imaging and robotics equipment
  • Experience with orthopedic anatomy, surgical protocol and medical terminology.
  • Ability to troubleshoot with technical skills, creativity and high discipline.
  • Familiarity with most commonly used test equipment (i.e.: dosimeter, power supplies, DVM's, signal generators, flow meters, etc.)
  • Ability to read and understand schematics and engineering drawings.
  • Familiar with the FDA 21 CFR, CGMP for Medical devices.
  • Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
  • Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements.
  • Experience with x-Ray systems particularly mobile fluoroscopy or CT systems.
  • Experience with robotics or motion control helpful.
Responsibilities
  • Travel to sites to work as a member of the local team to provide efficient repair / installation support to all accounts within assigned area.
  • Installs, operates, maintains, repairs and modifies equipment on designated equipment.
  • Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
  • Analyzes and evaluates products and related performance.
  • Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
  • Support future product integrations by performing upgrades and or configuration updates to existing and future imaging/navigation equipment.
  • Lead and participate in product technical repair and clinical use training with domestic, international and 3rd party staff members.
  • Provide testing and validation support to the manufacturer’s organization, as applicable.
  • Keeping accurate records of discussions or correspondence with customers including all assigned complaints, follow-up actions, root cause analysis and final resolution within the complaint tracking system.

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by not only focusing on product development but also offering comprehensive services such as training for healthcare providers and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its advanced medical solutions.

Company Stage

IPO

Total Funding

$3.2M

Headquarters

Fridley, Minnesota

Founded

1949

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for connected medical devices boosts Medtronic's product and patient management solutions.
  • Personalized medicine trends create opportunities for customized Medtronic devices and therapies.
  • Increasing chronic disease prevalence expands Medtronic's market share in diabetes and cardiovascular solutions.

What critics are saying

  • Emerging competitors like Anteris challenge Medtronic's market share and innovation pace.
  • Spine biologics market growth requires rapid innovation to maintain Medtronic's competitive edge.
  • Talent retention challenges may arise following Ira Bindra's departure to Reliance Industries.

What makes Medtronic unique

  • Medtronic offers a comprehensive suite of products and services for diverse medical conditions.
  • The company invests heavily in R&D to drive innovation in medical technology.
  • Medtronic's global presence in over 150 countries enhances its market reach and influence.

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