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Full-Time

Field Service Representative III

Confirmed live in the last 24 hours

Medtronic

Medtronic

5,001-10,000 employees

Develops and manufactures medical devices and therapies

Healthcare
Biotechnology

Compensation Overview

$60k - $90kAnnually

Mid, Senior

Harrisburg, PA, USA + 1 more

More locations: Allentown, PA, USA

Must reside within 30 minutes of Harrisburg/Allentown/Philadelphia, PA.

Category
Mechanical Maintenance and Reliability Engineering
Robotics and Automation Engineering
Mechanical Engineering
Requirements
  • High School Diploma or equivalent required
  • 4 years of technician, clinical field service or clinical customer support experience
Responsibilities
  • Travel to sites to work as a member of the local team to provide efficient repair / installation support to all accounts within assigned area.
  • Installs, operates, maintains, repairs and modifies equipment on designated equipment.
  • Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations
  • Analyzes and evaluates products and related performance.
  • Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
  • Support future product integrations by performing upgrades and or configuration updates to existing and future imaging/navigation equipment.
  • Lead and participate in product technical repair and clinical use training with domestic, international and 3rd party staff members.
  • Provide testing and validation support to the manufacturer’s organization, as applicable.
  • Keeping accurate records of discussions or correspondence with customers including all assigned complaints, follow-up actions, root cause analysis and final resolution within the complaint tracking system.

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals and healthcare professionals around the world. Medtronic stands out from competitors by not only focusing on product development but also offering comprehensive services such as training for healthcare providers and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through their advanced medical solutions.

Company Stage

IPO

Total Funding

$3.2M

Headquarters

Fridley, Minnesota

Founded

N/A

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
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Simplify's Take

What believers are saying

  • Medtronic's recent product innovations, such as the InterStim Micro Neurostimulator and remote monitoring systems, highlight its commitment to advancing medical technology.
  • The company's expansion in Asia, including the launch of the Robotics Experience Studio, indicates strong growth potential in emerging markets.
  • Strategic partnerships and acquisitions, like the collaboration with Ramsay Health Care and the acquisition of Paceart Optima, enhance Medtronic's capabilities and market position.

What critics are saying

  • The highly competitive medical technology market requires Medtronic to continuously innovate to maintain its leadership position.
  • Integration challenges from acquisitions and partnerships could potentially disrupt operations and delay product development.

What makes Medtronic unique

  • Medtronic's extensive R&D investment enables continuous innovation in medical technology, setting it apart from competitors who may not have the same level of resources.
  • The company's global reach, operating in over 150 countries, provides a significant advantage in market penetration and customer base.
  • Medtronic's comprehensive suite of products and services, including training and patient management programs, offers a holistic approach to healthcare that many competitors lack.