Job Description

THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $115,000-$125,000.

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services, and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement and programs for youth in the community. The New York City (NYC) Administration for Children’s Services’ (ACS) Office of Information Technology (OIT) is responsible for providing high quality, reliable, and sustainable technology services, and support to meet the needs of the families and children we serve through ACS, its vendor partners and other City agencies.

The Chief Information Security Officer (CISO) unit is responsible for establishing and maintaining the information security program at ACS to ensure information assets and technologies are adequately protected. This unit directs staff in identifying, developing, implementing, and maintaining processes across ACS and its program divisions to reduce information and IT risks. The CISO department responds to incidents, establishes appropriate standards and controls, manages security technologies, and directs establishment and implementation of policies and procedures. Responsibilities include Computer Security Incident response team, Cybersecurity, Disaster Recovery, business continuity management, Identity and Access management, Information Privacy, Information Regulatory Compliance (PII, HIPAA, PCI/DSS), Digital Forensics and Information security operation center (ISOC).

This position entails highly technical duties revolving around the design, monitoring, and maintenance of complex IT solutions and enterprise infrastructure to deliver Incident Response tasks.

Roles and Responsibilities:

- Responsible for partnering with the ACS CISO and NYC Cyber command in maintaining an enterprise-wide, design, monitoring, and maintenance of IT solutions to deliver Incident Response Tasks.
- Detect, analyze, contain and recover from security breaches and cyberattacks efficiently.
- Oversee Event Management, Patch Management, Release Management, Change Management development, and processes.
- Oversee major tool implementations and/or upgrades, including continued support, documentation, and training.
- Recommend hardware, software, and server requirements to implement building the monitoring or automation tool’s environment.
- Entrusted with managing and mitigating security incidents within an organization.
- Operate with considerable autonomy, playing a critical role in designing and implementing infrastructure monitoring or automation tools.
- Recommend hardware, software, and server requirements to implement building the automation tool’s environment.
- Collaborate with relevant partners to fully understand automation and monitoring requirements.
- Assist in defining and implementing Service Level Agreements (SLAs).
- Collaborate with team leads to produce outage reports and ensure proper automated notifications are distributed when outages occur or when there is a change in the production environment.
- Assist in cost analysis to determine and justify the financial need for automation and monitoring enhancements.
- Assist in the development and review of technical specifications for automation and monitoring solutions.
- Assist in the procurement of relevant IT systems and services, including the evaluation of vendor submissions solicited via bids, requests for information, and proposals.
- Supervise employees as needed.

Note, the selected candidate must be available after hours for emergencies.

ADDITIONAL INFORMATION

THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $115,000-$125,000.

Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.

TO APPLY

Please go to www.cityjobs.nyc.gov or www.nyc.gov/ess for current NYC employees and search for Job ID#640363.

No phone calls, faxes or personal inquiries permitted.

Note: Only candidates under consideration will be contacted.

Qualifications

1. A baccalaureate degree in computer science, engineering or a related field from an accredited college and four years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, management of infrastructure; or

2. Eight years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, management of infrastructure;

3. Education and/or experience which is equivalent to "1" or "2" above.