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Skills COE Director
Posted on 12/2/2022
Remote in USA • Santa Clara, CA, USA
Experience Level
  • 15+ years of hands-on program management experience in a technology organization, preferably in an HR or Ops function
  • Demonstrated success with delivering strategic, global, cross-functional, programs, including planning, scheduling, monitoring and stakeholder reporting with multiple tasks in a dynamic environment
  • Experience with analytics and understanding of support metrics and KPIs
  • Facilitation skills in leading and planning meetings, reviews, and retrospectives
  • Active listening skills to ensure feedback drives new initiatives and identifies areas of improvement
  • Ability to learn quickly and pick up tools, systems, and processes in a short amount of time
  • Experience working in a fast-paced, team environment
  • Lead by example to enable quicker decisions, energizing others by clarifying purpose / why, and stop projects without escalation and willingness to work hands-on to deliver impactful outcomes
  • Commitment to producing high-quality, cutting-edge deliverables
  • Manage Program Scope, Objectives and Targets (Strategic Program Management)
  • Manage Program Lifecycle
  • Manage Program Metrics, Evaluation & Prioritization
  • Drive Program Governance
  • Oversee the Program's Projects
  • Optimize Program Processes
  • Critical Success Behaviors

10,001+ employees

Cloud-based enterprise operation solutions
Company Overview
ServiceNow’s mission is to transform IT to revolutionize the enterprise by placing a service-oriented lens on the activities, tasks, and processes that make up day-to-day work life. The company is committed to helping modern enterprises operate faster and become more scalable through their platform that optimizes processes, makes work more intuitive, and discovers insights that create new value.
  • Generous family leave
  • Flexible PTO
  • Matched Donations
  • Retirement benefits
  • Annual learning stipends
  • Paid volunteer time
Company Core Values
  • Wow our customers
  • Win as a team
  • Create belonging
  • Stay hungry and humble