Overview:
The purpose of the Customer Support Engineer is to manage out-of-manual conditions (OMC’s) findings on turbine engine components with the goal of finding permanent solutions to repetitive issues.
The Customer Support Engineer investigates complex issues and uses technical data to disposition and communicate the repair path for engine components. The Customer Support Engineer has opportunities to use creative thinking to find innovative solutions to common issues, working with OEM engineers and other engineers at CRT to meet customer needs. The Customer Support Engineer will gain diverse knowledge and experience within the aviation industry and many manufacturing processes.
DUTIES AND RESPONSILITIES:
1.Provide customer support by investigation, evaluation, and reporting Out of Manual Conditions (OMC) on various engine model components. Technical report writing will be required.
2.Manage OMC’s for assigned components by tracking, reviewing, and communicating issues to meet the customer need.
3.Identify, communicate, and assist in solving OMC trends and repetitive processing issues that cause delays of customer components using forward planning and continuous improvement.
REQUIRED QUALIFICATIONS:
1.At least a 2-year engineering degree or a 4-year STEM degree.
2.Prior experience using or interpreting technical requirements.
3.Interest in engineering problem solving.
4.Demonstrates high ownership and accountability.
COMPANY OVERVIEW
Component Repair Technologies (CRT) is a locally family-owned business, with operations in Mentor, OH since 1985. Our staff of approximately five hundred dedicated team-members, many of whom have been onboard for decades, are the key reason for the success of the company.
CRT specializes in the repair and overhaul of turbine engine components with our customers being the world’s largest airlines and jet engine manufacturers. CRT is a global leader in the aerospace and marine turbine engine repair sector with authorizations from the Federal Aviation Administration and other world regulatory bodies.
Our commitment is focused on our valued employees, customers, and community. Take the next career step and bring your openness to learning new skills to CRT and discover the advantages of working with a privately owned family business.
Visit www.componentrepair.com for more information.
WORK ENVIRONMENT
1. Must be able to pass a vision test and fitness-for-duty test.
2. Follow general shop safety procedures including the occasional use of safety glasses, safety toe shoes, and hearing protection.
3. Work in varying positions from time to time. Stand and/or sit for portions of the shift. Move parts (>50 pounds) using hoists, slings, carts, or other handling methods. Move less heavy parts (<50 pounds) with or without hoists, slings, or carts.
4. Occasionally use powered and hand-held tools.
COMPANY BENEFITS
Our employees and families are the number one asset at CRT. A progressive and innovative benefits package is in place, such as:
1.CRT currently offers two excellent health care options, one being a fully funded program (no premiums for employee and family) and the other being a traditional employee premium contribution. Programs include health, vision, and dental coverages. Additional programs include short- and long-term disability and life insurance.
2.The company offers a 401k program that will match up to 6% of your contributions and distributes annual cash bonuses based on the performance of the company.
3.Continuing education is offered via multiple sources and opportunities with tuition reimbursement based on eligibility requirements.
4.Traditional paid time off (PTO) is offered via vacation days and personal days.
5.Multiple shift opportunities with hourly premiums for off-shifts are offered.
6.To review other benefits, visit our website at www.componentrepair.com/join-us/ or Facebook page www.facebook.com/ComponentRepair to see, “what we are up to.” KEYWORDS:
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