Job Description

Reporting to the Assistant Housing Manager, the Housing Assistant will have some latitude in acting as a department liaison. FLD Housing Assistant is the internal liaison between developments and central office operations.

Duties include, but are not limited to the following:

1. Serve as an intricate and vital link between the Managers, Assistant Managers, and Housing Assistants in the field. Complete, analyze, and conduct the essential task between the field such as emergency transfers, relocation transfers, inter project transfers, daily apartment selections; prepare weekly statistical reports, daily data entry into TSAP and Siebel. Constant telephone communication with NYCHA’s field staff, DHS, District Attorney’s Office, city agencies advocates, applicants and residents. Complete the processing for the Emergency Transfer Program. Monitor rentals for NYCHA, also verify that apartments do not remain vacant and the proper selection process is being honored.
2. Process applications and transfers which are selected daily from TSAP that appear on the Borough Wide List; prepare cover sheets, FLD Transmittals, and e-scan to the selected developments. Enter information obtained from the daily selection into Housing Assistants Universal Manual logs, with strong Siebel and TSAP navigational skills.
3. Process various types of transfers through the Siebel system, contact developments and residents to obtain documents. Work with PIMS to obtain information relating to residents and move-ins and move-outs.
4. Work with various weekly reports to obtain and verify data.
5. Research and respond to inquiries from Customer Contact Center and other inquires as assigned.
6. Other duties as assigned.

NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT.

NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the link below:

https://bit.ly/55aProgram

Additional Information

1. This position is open as a promotional opportunity only. It is not open on a direct transfer (lateral) basis.
2. Employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position.

Qualifications

1. A baccalaureate degree from an accredited college; or

2. A four-year high school diploma or its educational equivalent, approved by a State’s Department of Education or a recognized accrediting organization and four years of satisfactory full-time experience in housing management at a development or developments containing at least 150 apartments, performing any one or a combination of the following duties: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant related problems; or

3. A satisfactory equivalent combination of education and experience as described in "1" or "2" above. Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of satisfactory full-time experience. However, all candidates must have a four-year high school diploma, or its educational equivalent
EXPERIENCE IN WHICH TASKS PERFORMED ARE PRIMARILY CLERICAL, SECRETARIAL, RECEPTIONIST, AND/OR ACCOUNTING IS NOT ACCEPTABLE. EXPERIENCE THAT INCLUDES ONLY
INCIDENTAL CONTACT OR INTERACTION WITH TENANTS IS NOT ACCEPTABLE.