Full-Time

Altera Client Success Executive

Updated on 12/23/2024

Altera Digital Health

Altera Digital Health

1,001-5,000 employees

Cloud-based EMR solutions for healthcare providers

Enterprise Software
Healthcare

Compensation Overview

$75k - $110kAnnually

Mid, Senior

Remote in USA

Category
Customer Success Management
Sales & Account Management
Requirements
  • Bachelor’s Degree (Preferred)
  • 0 – 10+ years of relevant work experience (Preferred)
  • 0 - 7+ years of healthcare client account management experience: able to build and maintain strong client relationships to ensure satisfaction and retention (Preferred)
  • 0 - 7+ years of strong understanding of healthcare industry practices and trends including technical knowledge of healthcare software systems and applications (Preferred)
  • 0 -7+ years of flexible and adaptable; experienced at managing diverse client situations (Preferred)
  • 0 - 7+ years of excellent communication, problem-solving, analytical, and interpersonal skills to engage with clients and address their needs (Preferred)
  • Strategic Thinking / Thought Leadership
  • Client Health Awareness & Management
  • Client Advocacy
  • Altera Market and Product Awareness
  • Client Expectations Management
  • Initiative
  • Analytical Proficiency
Responsibilities
  • Serves as the client’s primary advocate within Altera and as a trusted advisor.
  • Develops and nurtures C-suite relationships.
  • Facilitates Strategic Planning for complex current and future projects - aligning Altera solutions with client strategic priorities.
  • Develops and maintains a deep understanding and ongoing curiosity around how our services can be best leveraged to meet client requirements.
  • Identifies and communicates how Altera can drive more value to the clients we serve.
  • Promotes client participation and drives on-going improvement related to Net Promoter Score (NPS) by client.
  • Serves as the primary Executive escalation point.
  • Explores and identifies additional revenue opportunities with clients.
  • Monitors and supports the Accounts Receivable efforts in conjunction with our finance teams.
  • Represents Altera leadership in multiple client touchpoints, tradeshows and conferences.
  • Executes client facing semi-annual Strategic Operational Plans.
  • Ensure through personal and organization actions, demonstrate that we care and have an appreciation for the patients that our clients serve.
  • Continue to raise the question of how we bring more value to the table through the combination of deep knowledge of the client's environment and our solutions and services.
  • Develop and share strategic insights that demonstrate that we heard the client and are taking action.
  • Look for quick wins that allow our client to be viewed well by their internal clients.
  • Maintains internal client updates using Client 360 and/or required reporting mechanisms.
  • Ensures oversight, visibility, and tactical coordination of complex Altera Services Initiatives.
  • Delivers client communications on potential business-impacting items, including Industry/Altera news, release plans, planned outages, and Major Incidences.
  • Ensures client regulatory preparedness as it relates to Altera solutions.
  • Identifies opportunities for and ensures execution of solution optimizations, workflow best practices, educational opportunities, etc.
  • Identifies and grows reference accounts, including sharing client success stories and outcomes improvements.
  • Provides support to resolve complex financial or contractual disputes, including concessions, terminations, and unfunded project requests.
  • Facilitates complex discussions on the resolution of non-disputed A/R issues where Altera finance is unable to make forward progress using normal processes.
  • Facilitates and drives collaborations of client and Altera teams to ensure alignment and agreement to goals and strategic initiatives.
  • Additional responsibilities as required.
Altera Digital Health

Altera Digital Health

View

Altera Health offers cloud-based Electronic Medical Record (EMR) systems to hospitals and health networks in Australia and New Zealand, enabling them to store and manage patient information digitally. Their user-friendly EMR system helps clinicians focus on patient care by streamlining administrative tasks. Operating on a subscription-based model, Altera Health provides scalable solutions that enhance operational efficiency and improve patient outcomes. The company's goal is to support the digital transformation of healthcare providers and modernize their operations.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Maipú, Chile

Founded

2017

Simplify Jobs

Simplify's Take

What believers are saying

  • Generative AI collaboration with EPAM enhances efficiency and reduces operational costs.
  • Paragon Denali's cloud-native EHR offers scalability and cost savings for smaller hospitals.
  • Altera's Sunrise EHR ranks top in Black Book Research surveys for community hospitals.

What critics are saying

  • Generative AI adoption may increase competition from tech companies with advanced solutions.
  • Interoperability challenges with Paymentus' platform could disrupt billing processes.
  • Financial pressures on U.S. hospitals may limit investment in Altera's IT solutions.

What makes Altera Digital Health unique

  • Altera's cloud-based EMR system enhances patient care and streamlines clinical workflows.
  • Partnership with Microsoft Azure boosts Altera's cloud-native EHR capabilities for rural hospitals.
  • Altera's offensive cybersecurity approach proactively addresses vulnerabilities before cyber threats exploit them.

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