Field Service Representative

Job Description

FSR for East region - Tata Steel Jamshedpur supporting 115K$
annual business.
 Undertake all customer support tasks to maintain the system
assigned.
 Operate efficiently to conclude all on site installation, repair,
maintenance, and test activities.
 Guarantee that the work progress accurately follows the
agenda
 Perform troubleshooting and strive to resolve issues
 Produce frequent and analytical service reports
 Adhere to company’s given rules and regulations in EHS and
other policies.
 Good attitude in terms of team management & CRM.
 Discern customer needs and offer advice or
recommendations
 Formulate relationships of trust with customers.

Qualifications

3 -5 years of experience with Diploma (Chemical)/ B.Sc / M.Sc- Chemistry

Additional Information

● EHS: The incumbent should actively work and ensure adequate RA, SOP, SMP, Checklist and other EHS related
requirements. Ensure all legal requirements should comply within stipulated time. Should practice best practices
e.g., toolbox, audit, training etc. at site.
● People management: Providing guidance and direction to O&M team members, monitoring performance, and
recognizing individuals. Identifying the developmental needs and helping them to improve their knowledge,
skills, and performance. Encouraging and building mutual trust, respect, and co-operation amongst team
members
● Customer Management: The incumbent should be smart enough to deal with customer’s expectations within
the scope of job. Collaborating with multiple stakeholders and ensuring the result.
● Services management: Establish service excellence and 9 Standards at site. Ensure all process, operational
incidents and EHS related information are reported, investigated for root cause analysis and appropriate actions
are initiated. Should proactively initiate VGP and initiate internal and external review.
● Finance: To ensure timely submission/collection of invoices and its processing. Regular follow-up for payment
collection and ensure PD should be at minimum level. Initiate necessary actions to reduce cost of operation and
maintenance.
● Digital tools, Report, and review: The incumbent should be well versed with usage of laptop/computer system -
google mail and other google tools, MS Office others, prepare reports, trends, presentations etc. for different
reviews. The candidate should be competent using and analyzing data through digital tools e.g., Insight,
ServiceMax, Gensuit and others.

● Problem Solving: Identifying problems, analyzing, doing RCFA reviewing related information to arrive at the best
possible solutions to be implemented for fixing any issue.
● Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions,
conclusions or approaches to problems.
● Engineering Technology: Knowledge and hands on experience of maintaining MBR systems and related
equipment. He should be well versed in biological process, filtration process, CIP, and related troubleshooting.
The incumbent should know or be aware of other technologies e.g., UF, RO, EDR, ZLD etc.
● Data Management: Ensure timely update of plant related data into system in soft copy or recording in hardcopy
and finally utilize the data smartly for performance enhancement.
● Ethics and compliances: Should be transparent, compliant and demonstrate integral culture amongst employees
by setting up high standards of ethics and compliance.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.