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Full-Time

Regional Customer Experience Specialist

Posted on 7/1/2024

Xylem

Xylem

5,001-10,000 employees

Advanced water management and technology solutions

Hardware
Industrial & Manufacturing
Energy

Compensation Overview

$22 - $35Hourly

Senior

Salt Lake City, UT, USA + 6 more

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Sales
Requirements
  • High school diploma or equivalent plus 5 years of applicable work experience or Bachelor’s degree with 3 years of applicable work experience
  • Computer proficiency to include Microsoft Suite and math skills
Responsibilities
  • Lead team to manage inbound phone calls, online inquiries and customer walk-ins
  • Perform complex tasks related to the process that they support
  • Drive collaboration with customers and branch staff on dealing with issues
  • Provide regional oversight to process customer requests such as rental quote generation and order placement
  • Answer varied and complex product questions and direct questions to appropriate service or sales personnel
  • Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair
  • Compile metrics and act as proxy for branch managers and service staff
  • Establish process and ensure correct time entries and appropriate billing is maintained for projects and service engagements
  • Obtain and update forms of payment to process for service orders from customers
  • Ensure all service operations and part numbers are added to service orders

Xylem specializes in advanced water technologies and solutions, integrating digital technology and analytics to improve water and wastewater management, conservation, and reuse. The company offers a range of products such as water meters, pumps, and controllers to support sustainable water solutions.

Company Stage

Seed

Total Funding

$10.2M

Headquarters

Washington, District of Columbia

Founded

2011

Benefits

Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.

Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.

Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.

Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.

INACTIVE