Full-Time

Strategic Customer Success Manager

Confirmed live in the last 24 hours

Rockbot

Rockbot

51-200 employees

Audio and visual solutions for businesses

Compensation Overview

$90k - $120kAnnually

+ Bonus + Equity + Variable Commission

Senior

Bentonville, AR, USA

Open to relocation to Bentonville from anywhere in the U.S.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Data Analysis
Requirements
  • Exceptional communication skills, both verbal and written (copywriting), attention to detail, organization, and planning
  • Advanced project management/planning skills: set priorities, take direction, and handle multiple tasks & deadlines
  • Developed enterprise client partnerships for major brands
  • Consistently overachieved in product adoption
  • Experience analyzing large data sets to uncover key campaign performance insights and developing new strategies to maximize performance
  • Experienced presentation and deck building skills - good eye for detail and visuals
  • Team player mentality and passion
  • Good judgment with the ability to interact decisively and diplomatically
  • The desire to work successfully within a multi-national, fast-paced and competitive environment
  • Creative and flexible thinking, an open mind, and good problem-solving skills
Responsibilities
  • Organize Business Reviews, spearhead renewals, and identify expansion opportunities
  • Oversee scheduling, execution, and transaction of audio messaging and marketing programs
  • Keep internal and external teams informed on the same page across all teams that support the customer, and that work with Rockbot on the customers side
  • Own the coordination of internal and external meetings, production timelines, and campaign execution
  • Internally understand customer goals and translate them into actionable plans, involving the necessary teams to ensure success
  • Externally be the Rockbot champion, setting strong and realistic expectations for the customer and ensure active clear communication for projects and timelines
Desired Qualifications
  • You’re equal parts Account Manager and Project Manager, able to manage relationships while keeping execution on point
  • You’re highly organized and can juggle calendars, marketing schedules, and production timelines with ease
  • You thrive in a fast-paced environment and are comfortable with a hybrid strategic and tactical role

Rockbot enhances customer experiences through audio and visual solutions, focusing on digital signage and audio management. The company provides services like music streaming, audio messaging, video management, and digital signage to various clients, including small businesses and large enterprises. Rockbot's platform integrates with existing audio-visual systems, allowing businesses to customize the media played in their venues. Clients pay a subscription fee for access to these features, and the company also offers advertising solutions for targeted audiences. A key feature is the Rockbot Media Player, which connects easily to A/V systems and the internet, ensuring a long-lasting setup. The platform allows user interaction through the Rockbot App, where customers can vote for songs and sync with Spotify. Rockbot aims to transform how businesses manage their media, improving customer engagement and satisfaction.

Company Size

51-200

Company Stage

Series A

Total Funding

$5M

Headquarters

Oakland, California

Founded

2009

Simplify Jobs

Simplify's Take

What believers are saying

  • Acquisition of Nerdy Bunny enhances Rockbot's experiential retail capabilities.
  • Partnership with Clear Channel Outdoor expands Rockbot's presence in airports.
  • Growing demand for contactless digital signage boosts Rockbot's market potential.

What critics are saying

  • Integration challenges from Nerdy Bunny acquisition may disrupt operations.
  • Partnership with Clear Channel exposes Rockbot to airport media competition.
  • Subscription model may be vulnerable during economic downturns.

What makes Rockbot unique

  • Rockbot offers a single-platform solution for music, TV, and digital signage.
  • The Rockbot Media Player integrates seamlessly with existing A/V systems.
  • Rockbot's platform supports user interaction through the Rockbot App and Spotify integration.

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Benefits

Company Equity

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

-6%

2 year growth

-4%
PR Newswire
Oct 10th, 2023
Rockbot'S Acquisition Of Nerdy Bunny Aims To Redefine Experiential Retail

Media in retail expert Rockbot acquires Nerdy Bunny to optimize customer engagement and meet the evolving demands of the market.OAKLAND, Calif., Oct. 10, 2023 /PRNewswire/ -- Rockbot , a multiproduct media platform that creates enhanced in-location customer experiences, announced the acquisition of Nerdy Bunny , an interactive signage and retail display solutions platform. This strategic endeavor brings together two industry leaders with a shared vision of redefining the future of the in-store retail environment."We are thrilled to join forces with Rockbot and supercharge our mission of helping retailers innovate, solve complex challenges, and bring ambitious customer experiences to life," Nerdy Bunny CEO Itai Ben-Gal says.Nerdy Bunny brings a wealth of specialized knowledge in experiential retail and a background in solving complex media and audio-visual problems. The partnership strengthens Rockbot's offering to retailers, brands, and other customers looking to create interactive merchandising and demo experiences."The Nerdy Bunny team has been leaders in leveraging technology to enhance experiential retail environments for over a decade. From merchandising electronics to changing the way we shop, they are experts in the intersection of customers and the retail experience," says Garrett Dodge, CEO and co-founder of Rockbot.Retailers today seek a simpler, more turnkey approach to delivering engaging and interactive merchandising experiences, like seamless in-store digital displays, audio and TV demo experiences, and virtual shopping assistants. This acquisition enhances Rockbot's ability to meet these needs while broadening the Nerdy Bunny reporting and retail media ad-serving solutions.With Nerdy Bunny's expertise in experiential retail solutions and custom technology and media innovation services, Rockbot is now poised to bring never-before-seen media experiences to life

Clear Channel Outdoor
Jun 2nd, 2021
Rockbot partners with Clear Channel Outdoor, Inc.

Rockbot, the company that created the revolutionary smart music and TV platform for businesses, is expanding into airports and teaming with Clear Channel Airports (CCA), the leading airport media provider in the U.S.