Senior Product Owner

Manulife Bank’s Delivery team is seeking a passionate Product Owner to drive our mobile banking transformation in a fast-paced, multifaceted environment. You will lead a squad dedicated to developing valuable mobile experiences for customers. With a natural curiosity and a love for data, you have a consistent track record of making data-driven decisions. You take initiative and have experience building platform capability roadmaps. You will demonstrate your technical background to lead product development, ensuring alignment with our digital strategy and customer needs.

Position Responsibilities:

• Clearly define and share the product vision and strategy with the squad, customers, and technology partners, giving priority to features that meet customer needs and align with market trends.
• Collaborate with cross-functional teams to capture and refine product requirements, user stories, and acceptance criteria.
• Partner closely with squads and FinTech partners to ensure timely delivery of product features and improvements, using your deep technology background for creative problem-solving.
• Lead PI Planning activities, ensuring features are refined and sized to deliver on commitments, and manage the product backlog to align with business goals. Conduct market research to identify customer needs and trends, define key product metrics and KPIs, and iterate on product features based on feedback.
• Act as the main point of contact for collaborators, consistently updating them on project progress and effectively managing expectations across different business units.

Required Qualifications:

• 5 years of experience as a Product Owner in agile software development, particularly with mobile applications in the banking or fintech industry.
• Deep understanding of the mobile landscape and how users of mobile applications differ from web app user
• Experience using agile methodologies and human centered design principals to deliver value in a fast paced, matrixed environment.
• A background in computer science, information technology, or business is preferred. Equivalent experience will also be considered.
• Experience using JIRA and Confluence

Preferred Qualifications:

• Strong technical background with a deep understanding of mobile app development processes, UX/UI design principles, and agile methodologies.
• Proficiency in challenging the team to deliver remarkable results and using APIs for creative solutions, along with strong A/B testing skills.
• Analytical mentality with a data-driven approach, capable of converting intricate business problems into successful digital experiences.
• Experienced in using agile methodologies and human-centered design principles to deliver value in a fast-paced environment.
• Strong communication skills for effective collaboration with both technical and non-technical collaborators.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Toronto, OntarioHybrid

Salary range is expected to be between

$94,220.00 CAD - $174,980.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.