Onsite Operations Program Lead
Posted on 11/8/2022

201-500 employees

Modern healthcare platform
Company Overview
Forward is on a mission is to create a world where everyone has access to the best medical care available
San Francisco, CA, USA
Experience Level
Desired Skills
Operations & Logistics
  • Impact-driven. You care about your impact upon the world. That means more building and less talking as you're working toward something that has a chance to change people's lives
  • Analytical. You have a strong analytical foundation and are comfortable with leading our vision
  • Detail Focused. We're building an advanced system to solve member issues and you are excited to chase down opportunities to improve our system execution
  • User-obsessed. You are deeply empathetic, constantly putting yourself in the shoes of our members
  • A Problem Solver. You've solved ambiguous and analytically complex problems, and are always looking for a new challenge
  • Process-oriented. You have exceptional organizational skills and enjoy building scalable operational processes
  • Bachelor's degree or equivalent
  • Experience with data access tools (e.g. Looker, SQL) required
  • 8+ years of experience in operations, product, engineering or consulting
  • 2+ years experience managing in a fast-paced setting
  • Experience managing to metrics and executing to move them
  • Experience going deep into complex systems to surface issues and rallying support to address them
  • Support the strategy, planning, and execution of our operational functions
  • Support our metric evolution across various operational processes
  • Support development of monthly, quarterly forecasts and our execution plan to meet our targets
  • Wear many hats - we need someone who can do many things well with little hand holding and can easily pivot as priorities shift
  • Work with cross functional teams of product managers, designers, doctors, 3rd party providers, and other operators to build consistently world class experiences around our clinical programs
  • Drive process improvement - we're growing fast and have lots to build along the way. We're looking for someone who will develop new processes to optimize work flows and make operations more efficient
Desired Qualifications
  • STEM degrees preferred
  • Startup experience operating at a scaling organization