Full-Time

Client Success Manager

Operator Qualification

Veriforce

Veriforce

501-1,000 employees

SaaS platform for contractor risk management

Compensation Overview

$90k - $110k/yr

Covington, LA, USA

Remote

Category
Customer Experience & Support (1)

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Requirements
  • Demonstrated experience in client success, account management, or a closely related client-facing role, with ownership of client accounts.
  • Experience in Operator Qualification, pipeline compliance, contractor management, safety, or another regulated environment.
  • Proven ability to improve client retention and identify account growth or expansion opportunities.
  • Experience developing strategic account plans or success plans and leading value-based client conversations.
  • Ability to build trust and communicate effectively with clients and internal stakeholders.
  • Ability to work independently, establish structure, and manage competing priorities in an evolving environment.
  • Strong process, project management, problem-solving, and escalation-management skills.
  • Ability to use account data, client health indicators, and key performance indicators to guide decisions and communicate progress.
  • Strong cross-functional collaboration skills and the ability to connect clients with the right internal resources.
  • Ability to learn complex products and client workflows and translate them into clear business value.
  • Exceptional written and verbal communication skills, with the ability to distill complex information into clear, concise communications.
Responsibilities
  • Own strategic relationships for assigned Operator Qualification client accounts, developing a clear understanding of each client’s objectives, stakeholders, success measures, and value drivers.
  • Create and maintain account plans and success plans that align client priorities with measurable outcomes, adoption goals, and long-term partnership value.
  • Lead proactive client engagement, including value conversations, strategic check-ins, business reviews, and on-site or virtual meetings as appropriate.
  • Monitor account health, satisfaction, usage, risks, and agreed key performance indicators; identify concerns early and coordinate action plans to improve the client experience.
  • Identify retention, renewal, and expansion opportunities, partnering with the appropriate internal teams to support profitable account growth.
  • Build relationships across client organizations and connect with decision-makers, champions, and operational stakeholders.
  • Collaborate with Client Success partners, Sales, Support, Product, and Finance to provide seamless handoffs, resolve escalations, and deliver coordinated client support.
  • Develop deep knowledge of Veriforce’s Operator Qualification solutions, client workflows, and industry needs to serve as a credible, consultative partner.
  • Represent the voice of the client by sharing feedback and insights that inform service improvements, sales strategy, and product priorities.
  • Use client and account data to communicate progress, reinforce value, and build trust and advocacy.
Desired Qualifications
  • Experience managing enterprise or complex client accounts in a SaaS or technology-enabled services environment.
  • Experience supporting renewals and variable-compensation or key performance indicator-based performance goals.
  • Experience conducting executive or strategic business reviews and presenting to varied stakeholder groups.

Veriforce offers a subscription-based SaaS platform for supply chain risk and contractor compliance in high-hazard industries. Its VeriforceONE product streamlines contractor lifecycles from onboarding and prequalification to safety training, worksite access, and ongoing compliance using real-time data and analytics. The platform leverages a global network of over 1,300 hiring clients and 90,000+ contractors across 140 countries and combines operator qualifications training, safety programs, and qualification management in one system. The goal is to help organizations reduce third-party risk, meet regulatory and client requirements, and maintain contractor safety through end-to-end visibility and controls.

Company Size

501-1,000

Company Stage

N/A

Total Funding

N/A

Headquarters

The Woodlands, Texas

Founded

2001

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Simplify Jobs

Simplify's Take

What believers are saying

  • October 2025 Highwire acquisition expands Veriforce into data centers, life sciences, and healthcare.
  • April 2026 ADM Aéroports de Montréal deal proves demand in regulated, public infrastructure.
  • 2025 revenue reached $304.4 million, showing scale after the Apax transaction.

What critics are saying

  • Private-equity ownership under Apax pushes integration pressure and exit timing before 2028.
  • Highwire integration can distract product teams and create churn across overlapping contractor workflows.
  • Creditsafe-style financial scoring commoditizes Veriforce unless competitors bundle cheaper compliance suites.

What makes Veriforce unique

  • Veriforce unifies contractor prequalification, safety training, and compliance in one networked platform.
  • October 2025 Highwire added construction-focused risk tools and capital-project workflows.
  • Apax merged Veriforce with Alcumus in 2024, creating harder-to-replicate network density.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

401(k) Company Match

Paid Vacation

Paid Sick Leave

Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

-13%

1 year growth

-13%

2 year growth

-13%
Veriforce
Jul 16th, 2026
Creditsafe integration for smarter contractor risk.

Creditsafe integration for smarter contractor risk. Creditsafe data is now integrated into Veriforce Compliance Pro, giving organizations a smarter way to evaluate contractor risk. Modern contractor compliance requires more than tracking safety records, insurance, and documentation. Financial instability can be an early warning sign of operational and supply chain risk. Missed payments, legal filings, and declining credit health may affect project timelines, contractor performance, and overall business continuity. To address this challenge, Veriforce has integrated third-party financial intelligence from Creditsafe directly into Compliance Pro. As a result, organizations can evaluate financial health alongside traditional compliance data. This creates a more complete picture of contractor risk before issues escalate. Creditsafe adds financial intelligence to compliance. With the Creditsafe integration, Compliance Pro now incorporates financial risk signals directly into contractor compliance workflows. Instead of evaluating contractors solely on HSE performance or insurance data, organizations can make more informed, qualification decisions. Organizations can now: * Surface financial instability as part of contractor scoring. * Detect early warning signs, including late payments, liens, and declining credit scores. * Make more informed contractor qualification and engagement decisions. * Add financial health alongside traditional compliance factors for a more complete risk profile. This additional visibility helps organizations identify emerging risks earlier and strengthen contractor oversight across the supply chain. Fully scorable and reportable Creditsafe data. One of the biggest advantages of Creditsafe is the ability to transform financial information into measurable, actionable insights. More than 40 Creditsafe scoring variables are now integrated into Compliance Pro, allowing organizations to: * Incorporate financial attributes directly into contractor scoring models. * Configure custom weighting, thresholds, and pass/fail criteria. * Segment and filter contractors by financial health. * Automate alerts when financial scores fall below defined risk thresholds. Every financial data point is fully scorable and reportable. Consequently, organizations can display financial insights in dashboards, include them in reports, and operationalize them across the contractor lifecycle. High-Value financial intelligence. By combining Creditsafe financial intelligence with Veriforce Compliance Pro, organizations gain deeper visibility into contractor risk beyond traditional compliance metrics. Key financial indicators include: * Credit scores and ratings reflecting overall financial stability. * Payment behavior trends, including days beyond payment terms. * Liens and judgments that may signal legal or financial exposure. * Business vitality metrics that consolidate multiple financial indicators into a single risk score. These insights help compliance, procurement, and risk teams identify vulnerabilities sooner and reduce contractor risk before it affects operations. Instant access to downloadable credit reports. The Creditsafe integration also provides one-click access to complete credit reports directly within Compliance Pro. Users can: * Download detailed credit reports for audits, reviews, or procurement decisions. * Review payment histories, credit limits, and financial trends. * Access liens, legal filings, and other financial indicators. * Support more comprehensive contractor due diligence. This seamless workflow allows users to move from high-level scoring to detailed financial analysis without leaving Compliance Pro. From visibility to action. The Creditsafe integration transforms Compliance Pro from a compliance tracking solution into a comprehensive contractor risk intelligence platform. Organizations can: * Make faster, more confident contractor decisions. * Identify financial risk earlier in the contractor lifecycle. * Strengthen supply chain resilience. * Align compliance, procurement, and risk management through shared financial insights. A smarter approach to contractor risk. As contractor ecosystems become increasingly complex, financial health deserves the same attention as safety and insurance compliance. With Creditsafe integrated into Compliance Pro, organizations gain a more complete view of contractor risk through real-time financial intelligence, configurable scoring, automated alerts, and downloadable credit reports. Together, these capabilities support proactive risk management, stronger contractor qualification, and more resilient supply chains.

Newswire
Apr 15th, 2026
ADM Aéroports de Montréal partners with Veriforce Canada to strengthen contractor compliance français.

ADM Aéroports de Montréal partners with Veriforce Canada to strengthen contractor compliance français. Apr 15, 2026, 06:30 ET MONTRÉAL, April 15, 2026 /CNW/ - Veriforce Canada, the country's largest network of contractor and client relationships, announces a partnership with ADM Aéroports de Montréal to enhance contractor compliance and training management across the airport authority's operations. Operating in a heavily regulated industry, ADM requires consistent, structured compliance processes to manage contractors working within a complex, live-airport environment. Through SafeContractor Canada, a Veriforce Canada product, ADM will implement a centralized solution to manage contractor requirements and reinforce governance across its projects. The platform provides real-time visibility into contractor qualifications, certifications, and training records, enabling informed decision-making and reducing administrative burden from onboarding through to site access. "Rigorous adherence to compliance standards is fundamental to the management of our projects, the protection of our users, airport workers, and the integrity of our operations," said Jean Charron, Deputy Director of Occupational Health and Safety (Construction) at ADM. "Our collaboration with Veriforce Canada provides us with a structured approach to managing contractor requirements and strengthening the level of accountability expected in an international airport environment." "Airport authorities operate in highly regulated and publicly visible environments where consistency and accountability are essential," said Henriette Bichai, President of Veriforce Canada. "Our solutions are built to support compliance in critical infrastructure settings. We are proud to work with ADM to strengthen contractor standards and support the safe and efficient delivery of its development initiatives." About Veriforce Canada Veriforce Canada is the largest network of contractor and client relationships in Canada. Its mission is simple but powerful and uncompromising: to bring every worker back home safe. Through its portfolio of industry-leading solutions, including SafeContractor and ComplyWorks, Veriforce Canada helps organizations reduce risk, strengthen governance, and scale compliance across complex supply chains nationwide. Veriforce Canada combines advanced technology with accredited health and safety expertise through a hybrid model that balances digital efficiency with human insight. With a global workforce of 1,800 employees, including 300 in Canadian territory, the company delivers consistent, high-quality service, enabling organizations to set and maintain auditable standards for contractor compliance, improve visibility across supply chains, and proactively prevent incidents. With multilingual experts based in Toronto, Montréal, Calgary, and Shawinigan, Veriforce Canada provides hands-on, local support grounded in regional legislation and real-world workplace challenges. Today, thousands of contractors are connected with hiring clients across a wide range of industries, supporting safer work, stronger partnerships, and more responsible operations nationwide. About ADM Aéroports de Montréal ADM Aéroports de Montréal is the airport authority for the Greater Montréal area responsible for the management, operation and development of YUL Montréal-Trudeau International Airport, which is certified 4 stars under the Skytrax World Airport Star Rating program, and of YMX International Aerocity of Mirabel. SOURCE Veriforce Canada Media contact: Aude Mazaud, Senior Manager, Marketing Communications, [email protected]

Veriforce
Apr 2nd, 2026
How biopharma leaders are advancing contractor safety & risk management.

How biopharma leaders are advancing contractor safety & risk management. Biopharma has never moved faster. Capital projects and facility expansions are ramping up across key hubs, while global supply chains and contractor relationships grow more complex and interdependent. Yet in many organizations, contractor and supply chain safety is still managed with a patchwork of local processes, spreadsheets, and site-specific norms. This leaves real blind spots in some of the highest-risk work environments. At the third annual EHS for Biopharma Summit East in Boston, Massachusetts; Veriforce and the National Safety Council brought together senior Environmental Health and Safety leaders from Alkermes, Charles River Laboratories AbbVie, and Repligen to discuss what's working, what's not, and where contractor risk management needs to go next. Its panel discussion, Building a Unified Approach to Contractor & Supply Chain Safety in Biopharma, revealed what many biopharma EHS leaders experience daily: supply chains are only as strong as the least visible contractor on the job. The panel emphasized that leading organizations are responding by raising their own bar above local regulation, applying risk-based prequalification, and treating contractors as partners in safety rather than just vendors to police. 7 key panel insights. 1. Fragmentation is the core risk in biopharma contractor safety. Global biopharma organizations often have a single EHS framework on paper, but site-level practice varies widely by country, culture, and individual interpretation, especially around contractor prequalification and permit-to-work. That inconsistency is exactly where incidents slip through. 2. Visibility and control often laps with lower-tier contractors. Most owners feel reasonably confident in the first and second tiers of their contractor network, but beyond that the reality is "if they're breathing, they're qualified." Lower-tier subcontractors are frequently performing the highest-hazard tasks with the least oversight. That is a structural blind spot across the industry. 3. Minimum compliance is not enough for capital-intensive, high-hazard work. Regulations differ dramatically across regions; relying only on local minimums isn't compatible with the risk profile of large biopharma projects. Forward-leaning owners are deliberately setting higher, non-negotiable safety expectations and requiring dedicated safety resources based on the risk and scale of the work. 4. Prequalification is risk-based and dynamic, not one-and-done. Not every contractor, vendor or supplier requires the same level of scrutiny; but high-risk trades (electrical, heavy lifts, complex construction) absolutely do. Leading programs are moving from one-time, document-heavy checks to ongoing, risk-based profiles that adapt as conditions, projects, and partners change. 5. Culture and relationships matter as much as checklists. Compliance walks and documentation are always necessary, but you can't checklist your way to a better contractor culture. Contractors will always align to your values and make safer decisions in the field when owners invest time in joint meetings, shared orientations, and day-to-day relationship building. 6. The right technology and data strategy will extend safety culture into the supply chain. Technology and AI can help owners build more accurate, evolving pictures of risk. Ingest and organize large volumes of contractor data, including safety stats, financial health, insurance, contract worker-level qualifications, even live site signals. The challenge is embedding these capabilities into a standardized global process so local teams can act on the insights. 7. Partnership is the mindset shift that unlocks all of this. When contractors understand that higher standards exist to protect their people as much as yours, and when they're given a real voice in how work is done, they become true partners in safety, not just entities to push forms at. That's the only sustainable path from fragmented oversight to a unified, resilient safety culture across the biopharma value chain. Moving from contractor compliance to Contractor partnership. Biopharma's rapid growth, complex global supply chains, and aggressive timelines are colliding with fragmented contractor management practices, creating real exposure at the project and worker level. Visibility drops sharply beyond first- and second-tier contractors, "one global framework" often fractures into site-by-site interpretations, and cost and schedule pressure still drive too many key decisions. Treating contractors as partners by inviting them into planning and safety meetings, communicating expectations well before worker mobilization, and aligning on "what good looks like" together fosters stronger safety cultures. Moving away from one-size-fits-all to risk-based pre-qualification ensures highest-hazard trades receive the deepest scrutiny and ongoing checks, while low-risk vendors don't get bogged down in unnecessary administrative work. Ease contractor collaboration by looking beyond paperwork compliance to a dynamic view of contractor risk that includes safety performance, financial stability, insurance status, and worker-level qualifications - ideally all centralized in a single system of record. Contact Veriforce for more insights, tools, and technologies designed to help standardize contractor prequalification across global sites and tiers. Dr. Simon Goncharenko, PhD, CSP, CSHO is the Head of Expert Services at Veriforce, LLC, and member of the Veriforce Strategic Advisory Board. Having been born and raised in Eastern Europe, Simon's 30 years of professional experience have seen him lead teams on three continents and in various industries, including oil and gas, construction, and data centers. His most recent employment prior to Veriforce was with Meta Platforms, Inc. formerly Facebook, where Simon supported construction of multi-billion-dollar hyperscale AI data centers. Dr. Goncharenko has authored or contributed to over 80 articles, including in the Professional Safety Journal, and 6 books, including Save Lives: Pushing Boundaries in Human Factors, and Operationalizing Safety for Today's World: A Humancentric Practical Guide. The companion training to the book, entitled Save Lives Global Human & Organizational Factors (C), the world's first and only human factors program designed specifically for the operators, builders, and contractors of mission critical facilities, has been widely popular with hundreds of participants around the globe. Simon is an animated and engaging professor and Master Trainer, charismatic keynote speaker, and podcaster of the Save Lives Global Podcast.

Newswire
Feb 26th, 2026
Evotek Partners with Veriforce Canada to Enhance Contractor Safety Management Français

Evotek partners with Veriforce Canada to enhance contractor safety management français. Feb 26, 2026, 07:00 ET CALGARY, AB, Feb. 26, 2026 /CNW/ - Veriforce Canada, the country's largest network of contractor and client relationships, is pleased to announce its new partnership with Evotek Consulting Inc., a Calgary-based environmental consulting firm serving Western Canada. Evotek will leverage ComplyWorks, a Veriforce product and a leading compliance management solution, to streamline contractor prequalification and strengthen compliance, supporting safer worksites and a more consistent approach to risk management. This partnership reflects a shared commitment to protecting people, communities, and the environment while strengthening the safety standards that industries rely on. For Veriforce Canada, it represents another step forward in delivering on its mission to ensure every worker returns home safely, while reinforcing Veriforce's global leadership in building safer, more resilient supply chains through trusted compliance and risk intelligence. "Safety and compliance are essential to how we work and deliver value to our clients. Using ComplyWorks ensures that every contractor we engage meets the same high standards we hold ourselves to, helping us maintain a transparent and trusted process at every stage," shared Ryan Moorman, Chief Operating Officer, Evotek Consulting Inc. "Evotek's decision to adopt solutions from the Veriforce product portfolio reflects a clear commitment to protecting people through intelligent, scalable technology. We're proud to support Evotek with a platform that augments human decision-making, reduces risk, and enables responsible, secure operations across every site, every day," said Henriette Bichai, President of Veriforce Canada. About Veriforce Canada Veriforce Canada is the largest network of contractor and client relationships in Canada. Its mission is simple but powerful and uncompromising: to bring every worker back home safe. Through its portfolio of industry-leading solutions, including SafeContractor and ComplyWorks, Veriforce Canada helps organizations reduce risk, strengthen governance, and scale compliance across complex supply chains nationwide. Veriforce Canada combines advanced technology with accredited health and safety expertise through a hybrid model that balances digital efficiency with human insight. Backed by 1800 employees globally, 300 of which are in territory, supporting locally, the company delivers consistent, high-quality service, enabling organizations to set and maintain auditable standards for contractor compliance, improve visibility across supply chains, and proactively prevent incidents. With multilingual experts based in Toronto, Montréal, Calgary, and Shawinigan, Veriforce Canada provides hands-on, local support grounded in regional legislation and real-world workplace challenges. Today, thousands of contractors are connected with hiring clients across a wide range of industries, supporting safer work, stronger partnerships, and more responsible operations nationwide. About Evotek Consulting Inc. Evotek is a Calgary-based environmental consulting firm specializing in environmental site assessments, soil and groundwater assessment, remediation, and reclamation. Serving clients across Western Canada, Evotek challenges the status quo with integrity-driven, technically rigorous solutions that support sustainable development, regulatory compliance, and responsible environmental stewardship. Powered by experienced field and office teams, Evotek is committed to delivering practical outcomes for both clients and communities. SOURCE Veriforce Canada

Citybiz
Oct 22nd, 2025
Veriforce Acquires Highwire Company

Veriforce, a global leader in contractor and supply chain risk management, has announced its acquisition of Highwire.