Full-Time
Veterinary Business Partner
Updated on 9/10/2026
Petfolk
201-500 employees
Membership-based veterinary care with virtual visits
No salary listed
Indianapolis, IN, USA + 2 more
More locations: Fishers, IN, USA | Noblesville, IN, USA
In Person
The role is based in the Indianapolis metropolitan area and requires five days per week.
 Business & Strategy (1) |
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- At least 2 years of leadership experience in a high-end, service-driven environment such as boutique hospitality, fitness, luxury retail, or a medical or dental clinic.
- Experience in client-facing roles and the ability to lead and connect with people.
- Strong operational judgment and attention to detail.
- Strong communication and conflict resolution skills.
- Comfort working with data and metrics and driving continuous improvement.
- Lead from the floor by greeting clients and setting a tone of warmth and professionalism.
- Proactively address service gaps to maintain a seamless client experience.
- Resolve client concerns with empathy, confidence, and professionalism.
- Promote a service-first mindset across the team.
- Coach team members on communication, body language, and client interactions.
- Drive team engagement through daily huddles, recognition, and feedback.
- Manage daily staffing and schedule alignment based on client demand.
- Monitor clinic flow and make real-time adjustments to eliminate bottlenecks.
- Ensure the hospital opens and closes in a clean, prepared, and professional state.
- Partner with the Lead or Partner Veterinarian to align clinical and operational rhythms.
- Own key metrics including appointment capacity, revenue, rebooking, and client retention.
- Oversee labor budgets, payroll, and inventory management.
- Collaborate with Regional Leadership on business planning and strategic growth.
Petfolk runs a network of animal hospitals and pet care centers in the Southeast U.S. to provide high-quality veterinary services. It combines in-person care with virtual urgent care, organized around a membership program called Petfolk Care. The membership offers unlimited in-person and virtual visits for a fixed fee, creating a predictable revenue stream and making routine and urgent care more affordable for pet owners. Unlike clinics that charge per visit, Petfolk centers operate on a subscription model backed by experienced veterinarians with decades of practice, plus a blend of online and offline services. The company aims to give busy pet owners convenient, reliable access to comprehensive veterinary care while achieving steady growth and financial stability for the business.
Company Size
201-500
Company Stage
Series C
Total Funding
$116M
Headquarters
Charlotte, North Carolina
Founded
2019
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Simplify's Take
What believers are saying
- Petfolk announced Utah entry on June 25, 2026, with Riverton opening Fall 2026.
- By July 25, 2026, Simplify Jobs listed Petfolk at 30-plus clinics across sixteen markets.
- Deerfield's $36 million Series C on October 29, 2024 funded continued expansion.
What critics are saying
- Radimal exclusivity creates single-point dependence for all radiology across Petfolk's network.
- PetfolkCare auto-renews annually, so weak retention directly cuts recurring revenue.
- If hiring stalls in Utah by Fall 2026, new hospitals open undercapacity; expansion momentum breaks.
What makes Petfolk unique
- Petfolk combines veterinarian-led hospitals with 24/7 virtual support and urgent care.
- Its Partner Program gives veterinarians equity ownership without traditional practice-buyout debt.
- Radimal became Petfolk's exclusive teleradiology provider on May 8, 2025.
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Benefits
Growth & Insights and Company News
6 month growth
↓ -1%1 year growth
↓ -2%2 year growth
↑ 0%Petfolk winner of 2026 Pet Innovation Award for "Pet Care Innovation of the Year" Pet Innovation Awards Annual Awards Program Recognizes Companies, Services And Products Within The Rapidly Expanding Pet Industry That Exemplify Excellence & Innovation LOS ANGELES, Aug. 06, 2026 (GLOBE NEWSWIRE) - The 2026 Pet Innovation Awards today announced that Petfolk, the modern veterinary company built by veterinarians to make pet care more connected, transparent, and accessible, is the recipient of "Pet Care Innovation of the Year." The Pet Innovation Awards is an independent recognition platform highlighting the most innovative companies, services, and products in the highly competitive Pet care industry. The 8th annual awards program highlights solutions and products shaping the future of pet care, from nutrition and wellness to grooming and safety. Petfolk combines veterinary expertise with AI-powered technology for easier vet visits, savings, and 24/7 access to trusted support. The company's all-in-one membership helps with planning and simplifying pet care and includes: Primary Veterinary Care, Wellness Exams, Vaccinations, Flea, Tick and Heartworm Prevention, Urgent Care, Dental Care, Surgery, Nutrition and more. The Petfolk app lets pet owners book and manage appointments and access real-time information about their pet's health and wellness. Petfolk integrates everything pets and their parents need in their journey, from virtual care, 24/7 messaging to care teams, real-time chat with medical professionals, access to pet records, as well as personalized pet health insights. The app makes veterinary care more connected, convenient, and proactive. "At Petfolk, we believe the best veterinary care starts with great medicine. Everything we've built, from our hospitals to our technology, is designed to strengthen the relationship between veterinarians, pets, and the people who love them," said Dr. Audrey Wystrach, Co-Founder and Co-CEO of Petfolk. "We're honored to receive the Pet Innovation Award for 'Pet Care Innovation of the Year.' This recognition reinforces what we've believed from day one: veterinary care can be more connected, more accessible, and a better experience for both pets and the professionals who care for them. We're excited to continue bringing that vision to more communities across the country." The mission of the annual Pet Innovation Awards Program is to honor innovation and recognize excellence, hard work and success in a range of Pet Care industry categories, including Apparel, Food & Treats, Health, Personalized & Functional Pet Nutrition, Sustainable & Eco-Friendly Pet Products, Retail & Services, Senior Pet Care and more. The 2026 Pet Innovation Awards attracted thousands of nominations from around the world.
Petfolk expands west with first Utah location, bringing modern veterinary care to the Salt Lake City market. June 24, 2026 SALT LAKE CITY, UT, June 25, 2026 - Petfolk, the modern veterinary company built by veterinarians to make pet care more connected, transparent, and accessible, today announced its expansion into Utah with a new Pet Care Center planned for the greater Salt Lake City market. The first location, in Riverton, is expected to open in Fall 2026. The new Care Center marks Petfolk's entry into one of the country's fastest-growing regions and continue the company's national expansion as it brings a more thoughtful approach to veterinary care to pets and their people. "At Petfolk, we've always believed veterinary care can be better for pets, pet parents, and the veterinary professionals who dedicate their lives to this work. Our mission is to make exceptional veterinary care easier to access while creating a more connected, transparent, and compassionate experience for everyone involved," said Dr. Audrey Wystrach, Co-Founder and Co-CEO of Petfolk. "We're incredibly excited to become part of the Salt Lake City community and to build teams that deliver exceptional medicine alongside the trust, communication, and relationships that today's pet parents deserve. That's the future of veterinary care we're committed to building." Each Petfolk Care Center is designed to support both everyday veterinary needs and the unexpected moments that can't wait. Services include preventive care, wellness exams, vaccinations, surgery, dental care, diagnostics, and urgent care, all delivered in thoughtfully designed spaces that help pets stay comfortable and keep pet parents connected throughout their visit. Petfolk also extends care beyond the clinic through its mobile app, giving pet parents 24/7 access to virtual veterinary support, medical records, appointment scheduling, and ongoing communication with their care team. The expansion reflects Petfolk's continued investment in building sustainable careers for veterinary professionals. Founded by a veterinarian, the company pairs modern technology with a people-first culture that emphasizes mentorship, collaboration, and long-term career growth. Through its Partner Program, veterinarians have the opportunity to grow from Associate to Partner Veterinarian while sharing in the success of their Care Center through equity ownership, without the traditional financial barriers of practice ownership. "Great medicine starts with great people," said Dr. Wystrach. "As we expand into Utah, we're looking for veterinarians, technicians, and support professionals who want to practice in a medicine first, veterinarian led environment where collaboration, innovation, and patient care come first. Our goal is not just to open hospitals. It's to build extraordinary teams and create careers that restore joy, purpose, and fulfillment to the veterinary profession." Construction is underway on Petfolk's first Utah location: * Petfolk Riverton - Opening Fall 2026 13222 Tree Sparrow Drive, Suite R160 Riverton, UT 84096 Petfolk is actively hiring veterinarians, veterinary technicians, and veterinary assistants to support both locations. Additional information, career opportunities, and opening updates are available at petfolk.com. About Petfolk Petfolk is delivering the best care for pets through a reimagined approach to veterinary services. Founded by veterinarians, the company blends thoughtfully designed, modern clinics with 24/7 virtual support through its app, offering a connected care model that prioritizes convenience, comfort, and continuity. With a focus on operational excellence and a tech-forward mindset, Petfolk consistently provides a best-in-class experience for both pets and their people. Since launch, the company has maintained an outstanding Net Promoter Score (NPS) of 90+, making it one of the most loved veterinary care providers in every market it enters. To learn more about Petfolk and its upcoming announcements, visit petfolk.com and follow the company on LinkedIn and Instagram @mypetfolk.
The partnership brings AI-powered radiology and specialist support to Petfolk's growing network, enhancing diagnostics and streamlining workflows for veterinary teamsRED BANK, N.J., May 8, 2025 /PRNewswire/ -- Radimal, a leader in veterinary radiology services combining AI assessments with board-certified specialist consultations, announced a strategic partnership with Petfolk, a modern veterinary care company with over 30 clinics across the U.S. As part of the collaboration, Radimal becomes the exclusive provider of teleradiology services across the entire Petfolk network
Petfolk, a veterinary and urgent care provider, has secured a $36 million Series C investment led by Deerfield Management. Existing investors, including Movendo Capital and White Star Capital, also participated. The funding will support Petfolk's innovative "connected care" model, which combines modern facilities with 24/7 virtual care. Founded by Dr. Audrey Wystrach, Petfolk aims to enhance the veterinary care experience and has been recognized as a top workplace by Newsweek.
Petfolk, a veterinary care company, raised $36 million in a Series C round led by Deerfield Management, with participation from existing investors. The company, founded by Dr. Audrey Wystrach, operates 19 clinics across seven markets and plans to expand to 40 clinics by the end of 2025. Petfolk's model combines modern facilities with 24/7 virtual care, earning it a top five spot on Newsweek’s 2024 Global Most Loved Workplaces list.