Associate Manager

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus’ proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

Position Overview:

The Revenue Cycle Management (RCM) team at Tempus is responsible for overseeing reimbursement operations and strategies for our clinical laboratory testing services. We are seeking an Associate Manager to oversee our pre- and post-billing operations and insurance verification workflows. This critical role involves managing a team of RCM Specialists, developing Standard Operating Procedures (SOPs), and establishing Key Performance Indicators (KPIs). A strategic mindset and robust leadership skills are essential for optimizing processes and ensuring compliance with payer requirements.

Key Responsibilities:

• Manage a team of RCM Specialists focused on patient insurance verification, missing billing workflows, and clinical document review.
• Monitor and own Internal Billing Operations worklists using reporting and dashboarding tools.
• Establish and monitor Key Performance Indicators (KPIs) to track and improve the efficiency and effectiveness of the pre-billing operations.
• Develop Standard Operating Procedures (SOPs) for key Internal Billing Operations workflows.
• Implement and manage new systems and processes to improve operational efficiency and quality..
• Lead initiatives to identify root causes of incorrect claim submissions and implement proactive measures to increase payment rates.
• Collaborate with cross-functional teams to enhance upstream processes and technologies.
• Handle ad hoc requests and special projects as needed, demonstrating flexibility and adaptability to meet evolving business needs.

Requirements:

• Bachelor’s degree in business, healthcare administration, biology and/or genetics-related fields 
• 3+ years of experience in healthcare consulting, revenue cycle management, healthcare operations, or related fields.
• Familiarity with healthcare reimbursement, payer policies, and regulatory compliance in revenue cycle is a plus.
• Experience in Microsoft Excel and other data analysis tools.

Desired Attributes:

• Proactive self-starter with strong problem-solving skills and a focus on continuous improvement.
• Excellent organizational abilities, adept at managing multiple projects and prioritizing effectively.
• Clear and effective communicator with a talent for explaining complex ideas succinctly.
• Quick to learn and adapt, with a detail-oriented approach ensuring accuracy in all tasks.
• Efficient under pressure, flexible, and responsive to evolving business needs.

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