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Renewals & Growth Manager (Inside Sales)
Posted on 3/10/2022
Experience Level
Desired Skills
  • Minimum 3 years account sales experience in SaaS
  • Demonstrated track record of account management and renewals success, preferably working with clients ranging from a diverse client set from SMB through Fortune 500 companies
  • Demonstrated success in managing large account relationships and developing new account opportunities
  • Experience owning global SaaS pipeline forecasting in Client Success or Sales - grasp of the complexity of forecasting in a renewals/retention recurring revenue business
  • Proven executive presence and resolve as well as strong communication skills, ability to articulate and sell a vision internally and externally
  • Ability to demonstrate a strategic mindset to enable persuasive value conversations with clients at an executive level
  • Experience navigating a wide range of contracts and legal discussions
  • Experience driving cross functional collaboration with between Sales, RevOps, and Client Success
  • Strong process management, financial acumen, and contractual negotiation skills
  • You have a high-energy, team-first attitude and you are motivated to work in an ever-changing environment and evolving role
  • Ownership and accountability -- and quota for -- renewals, expansion (upsell), additional user licenses and products, services, recurring success and support programs, etc
  • Maintain a high retention rate and ensure on-time renewals
  • Consistently meet and exceed core metrics such as forecast accuracy, GRR, NRR, upsell, churn, and contraction
  • Think bigger picture and not only close negotiations, but also expand account opportunities via cross selling and up sellingProactively
  • Identify customer risk and opportunities; develop comprehensive strategies to combat and/or limit risk
  • Track and manage renewal and upsell forecast weekly
  • Leverage client data and behavior to assess the health of each renewal
  • Manage, foster and grow relationships at the executive level with high visibility, key clients
  • Collaborate across functions- such as sales, RevOps, and CSM- to deliver seamless experiences for clients and drive business outcomes
  • Maintain and improve a successful and positive work environment anchored in our guiding values and Diversity, Equity & Inclusion
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