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Full-Time

Customer Success Manager

Named

Confirmed live in the last 24 hours

Benchling

Benchling

501-1,000 employees

Cloud-based biotech R&D platform

Food & Agriculture

Compensation Overview

$110.3k - $149kAnnually

+ Equity

Senior

San Francisco, CA, USA

Category
Customer Experience
Customer Success
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Marketing
Requirements
  • BS or M.Sc. in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar Life Science field with 2+ years experience in Life Sciences
  • 5+ years of Customer Success, Professional Services, or Consulting experience in a SaaS software environment
  • Deep understanding of Life Sciences R&D processes and scientific concepts
  • Strong project management skills and the ability to influence without authority
  • Excellent communication skills
  • Self-motivated, independent, adaptable, and can thrive in a fast-paced startup environment
  • Ability to travel 20-30% based on customer needs
Responsibilities
  • Build and maintain productive relationships with key stakeholders at our customer’s organizations
  • Define and implement customer lifecycle touch points
  • Develop programs to drive usage and retention of Benchling’s solutions
  • Create goals, action plans, playbooks, and key metrics based on each customer’s objectives
  • Demonstrate and promote the latest features and capabilities Benchling is releasing
  • Identify client challenges and risk areas, develop solutions, and implement proactively to avoid churn
  • Align and collaborate with Sales on renewal forecasts and up-sell strategies
  • Lead strategic, cross-functional initiatives such as customer journey mapping
  • Partner with Solutions Consulting and Product Marketing to determine how to define, drive, and demonstrate customer ROI

Benchling is an excellent workplace for those passionate about biotechnology and seeking a collaborative environment. This company's cloud-based platform supports a wide range of biotech R&D activities in sectors like biopharmaceuticals, agritech, and gene therapy. It empowers scientists to innovate and streamline processes, from design to product development, enhancing productivity and breakthroughs in the field.

Company Stage

Series F

Total Funding

$412M

Headquarters

San Francisco, California

Founded

2012

Growth & Insights
Headcount

6 month growth

2%

1 year growth

9%

2 year growth

14%

Benefits

Four months of fully paid parental leave

401(k) plan

Remote working stipend

Yearly company-wide retreat

Monthly gym and wellness stipend

Commuter benefits

100% premiums covered for health, dental, and vision

Weekly company social events

Flexible PTO and company-wide winter holiday shutdown